Question

Abha had guests at home. She ordered vegetable biryani from ‘Biryani House’. The biryani came in a beautiful packaging, and Abha opened it with lot of excitement. However, when she started serving biryani to the guests, she realised that it was non-vegetarian. She checked the package and noticed that there was no indication whether it was a vegetarian or non-vegetarian biryani. She contacted ‘Biryani House’ for the same. The manager at ‘Biryani House’ apologised and immediately sent a vegetarian biryani along with complimentary sweet dish.

Identify and explain the two consumer rights discussed in the above case.

Answer 1

The two consumer rights are discussed as:

1. Right to be informed: Abha had the right to know the materials from which the goods she was buying were made. There should have been a clear label on the package indicating whether the biryani was vegetarian. She violated her right to be informed because she couldn’t make an informed choice without this knowledge.
2. Right to seek Redressal: If a product or service doesn’t meet the customer’s standards, they have the right to seek help against unfair business practices or shady exploitation.