Question

“A consumer should not only be aware of his rights but of his responsibilities as well.” Do you agree? What responsibilities should be assumed?

Answer 1

Yes, I completely agree with this statement.

1. Consumers should not just exercise their rights but also assume certain responsibilities to protect themselves and promote fair practices. These responsibilities include being aware of the various goods and services available in the market to make an informed and intelligent choice, buying only standardised goods (like ISI-marked electrical goods, Agmark for food products, and Hallmark for jewellery), and learning about the risks associated with products and following manufacturers' instructions for safe use. Consumers should also read labels carefully to gather complete information on prices, net weight, and manufacturing and expiry dates.
2. Consumers must assert themselves to ensure fair treatment and be honest in their dealings. They should not support practices like black marketing and hoarding and must insist on proper receipts or cash memos for their purchases. In case of any deficiency or defect, consumers should file complaints in appropriate consumer forums. Additionally, they should form consumer associations to collectively protect their interests and respect the environment by avoiding waste and pollution.