Commerce (English Medium) इयत्ता १२ - CBSE Question Bank Solutions for Business Studies

Aarav Gupta was the Managing Director of KDS Ltd. The company had established a good name for itself and was doing well. It was known for timely completion of orders. The Production Manager, Mrs Charu, was efficiently handling the processing of orders with a team of twenty motivated employees working under her. Everything was going on well till Ms Charu met with an accident. Aarav Gupta noticed that due to the absence of Ms Charu. the company may not be able to meet the deadlines. He knew that any delay in this regard may lead to consumer dissatisfaction with the danger of loss of business and goodwill. So, he had a meeting with his employees where they planned for accurate and speedy processing or orders. Everybody agreed to work as a team as the attitude and behaviour of Aarav Gupta was very good towards the employees of the organisation. All put in extra time and efforts and the targets were met on time.

Not only this, Aarav Gupta visited Ms Charu and advised her to take the required rest.

1) Identify the leadership style of Aarav Gupta and draw a diagram depicting the style

2) State any two values highlighted in the behaviour of Aarav Gupta.

State any five points which highlight the importance of delegation of authority.

Aarav was working as a supervisor with ‘Neer Purifier Ltd.’ which was producing water purifiers. The target of the company was to produce 200 water purifiers every day. His job was to make sure that work goes on smoothly and there was no interruption in production. To achieve this, he always gives orders and insists that they are obeyed. He believes that reward or punishment both can be given depending upon the performance.

Identify and describe the leadership style being adopted by Aarav.

Explain the qualities of a good leader? Do the qualities alone ensure leadership success?

In which, of the following situations, a company will fix high price for its product?

Which style of leadership does not believe in use of power  unless it is absolutely essential?

Briefly explain any three leadership styles.

Define leadership as an element of Directing? Enumerate any two styles of Leadership.

Enumerate any two styles of Leadership.

Give the meaning of the ‘Democratic style of Leadership’.

Give the meaning of the 'Free Rein style of Leadership'.

Balvinder is the Production Manager of Pramod Tea Company’ in Guwahati. He gives orders to his subordinates and expects that they obey those orders. He does not consult them nor encourage them to participate in decision making.

1. Identify and state the leadership style adopted by Balvinder.
2. When can this style be effectively used by a manager? State.

Explain briefly any three semantic barriers to communication.

Neeraj, a sales representative of 'Omida Ltd' has changed seven jobs in the last one year. He
is a hard-working person but is not a table to finalise deals with the customers due to his inadequate vocabulary and omission of needed words. Sometimes he uses wrong words
because of which intended meaning is not conveyed. All this created a misunderstanding
between him and his clients.

a. Identify the communication barrier discussed above.
b. State the category of this communication barrier.
c. Explain any other communication barrier of the same category

Jaideep recently joined as the Managing Director of 'Tivori Ltd.', an apparel designing company. He observed that the company had a number of experienced fashion designers on its payroll. They regularly offered useful suggestions which were neither appreciated nor rewarded by the company. Instead, the company outsourced its services to some renowned fashion designers and paid them a good compensation for their services. Because of this the employees felt disheartened and stopped giving useful suggestions

a. Identify the communication barrier discussed above.
b. State the category of this communication barrier.
c. Explain any other communication barrier of the same category.

KPM Ltd.’ is manufacturing bread and biscuits for many years. It has approximately 150 employees and most of them are not happy with the working environment. Because of this, the labour turnover rate is very high. Therefore the company appoints a new Human Resource Manager, Naveen, to analyse the situation. Naveen finds that there is no free flow of communication, and there is no suggestion box for the employees to voice their suggestions or grievances. The company rarely organises a social or cultural gathering, the employees just come, finish their work and leave the organisation.

a. Identify the communication barrier discussed above.
b. State the category of this communication barrier.
c. Explain any other communication barrier of the same category.

What is meant by ‘Encoding’ as an element of communication?

What is meant by 'Decoding' as an element of communication?

What is meant by ‘Feedback’ in the concept of communication?

Which element in the communication process involves  converting the message into words, symbols, gestures etc.?