Key Points
Key Points: Concept of Consumer
- Consumer uses or enjoys goods or services.
- Must buy or take services against some form of payment.
- Users or beneficiaries with buyer’s permission are also consumers.
- Law covers offline and online transactions, including electronic, teleshopping, direct selling, and multilevel marketing.
- Those taking goods or services for resale or commercial purpose are not consumers under this Act.
Key Points: Concept of Consumer Protection
- Every person is a consumer, so awareness is necessary.
- Consumers face issues like unsafe goods, adulteration, misleading ads, hoarding and black‑marketing.
- Consumer Protection Act 2019 replaced the 1986 Act and gives wider protection.
- Market focus has moved from buyer beware to seller beware.
- Consumer protection helps both consumers and business and is supported by law.
