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Business Studies Official 2019-2020 ISC (Commerce) Class 12 Question Paper Solution

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Business Studies [Official]
Marks: 80 CISCE
ISC (Commerce)

Academic Year: 2019-2020
Date: मार्च 2020
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PART I (20 Marks)
Answer all questions:
[2]1. (i) | Answer briefly each of the questions:

Define human resource management.

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Chapter:
[2]1. (ii)

What is the role of job analysis?

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Chapter:
[2]1. (iii)

State any two reasons to justify ‘medical examination’ as an integral part of a good selection procedure.

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Chapter:
[2]1. (iv)

Define staff morale.

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Chapter:
[2]1. (v)

Explain the concept of encashment of leave.

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Chapter:
[2]1. (vi)

Give any two differences between Performance Appraisal and Potential Appraisal.

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Chapter: [10] Staff Appraisal
[2]1. (vii)

What is a letter of quotation?

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Chapter:
[2]1. (viii)

Define partnership.

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Chapter:
[2]1. (ix)

List any two opportunities that globalisation has brought in.

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Chapter:
[1]1. (x) (a)

Expand the following:

NBFC

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Chapter:
[1]1. (x) (b)

Expand FSSAI.

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Chapter: [22] Business Regulators and Intermediaries
PART II (60 Marks)
Answer any five questions.
[2]2. (a) (i)

What is manpower estimation?

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Chapter:
[2]2. (a) (ii)

Explain manpower estimation’s relevance in human resource management.

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Chapter:
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[8]2. (b)

Briefly explain the four internal sources of recruitment.

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Chapter:
[4]3. (a)

How is recruitment different from selection?

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Chapter:
[8]3. (b)

Briefly explain the two factors, as given by Herzberg, that affect the satisfaction and dissatisfaction of employees.

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Chapter:
[4]4. (a)

Distinguish between training and education.

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Chapter:
[2]4. (b) (i)

Give the meaning of the ‘Democratic style of Leadership’.

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Chapter: [9] Staff Leadership
[2]4. (b) (ii)

State any two advantages of democratic leadership.

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Chapter:
[2]4. (b) (iii)

With reference to democratic leadership, answer the following:

State any two disadvantages.

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Chapter:
[2]4. (b) (iv)

Specify any two conditions where the democratic leadership style is most effective.

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Chapter:
[2]5. (a) (i)

With reference to staff benefits provided by an organisation, explain Group Insurance.

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Chapter:
[2]5. (a) (ii)

With reference to staff benefits provided by an organisation, explain the Employees Provident Fund.

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Chapter:
[8]5. (b)

Write a detailed note on seniority-based promotion.

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Chapter:
[2]6. (a) (i)

What is meant by Staff Separation?

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Chapter:
[2]6. (a) (ii)

List any four means of the Staff Separation.

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Chapter:
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[2]6. (b) (i)

Define communication.

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Chapter: [14] Business Communication
[4]6. (b) (ii)

State any six differences between formal communication and informal communication.

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Chapter:
[2]7. (a) (i)

What is a virtual team?

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Chapter:
[2]7. (a) (ii)

Briefly explain the following:

Retainership

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Chapter:
[2]7. (b) (i)

Explain the following term/concept.

E-business

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Chapter: [20] E-Business
[4]7. (b) (ii)

What are the advantages of e-business?

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Chapter:
[2]8. (a) (i)

Distinguish between the following:

Informational and Interpretative Reports

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Chapter:
[2]8. (a) (ii)

State any two differences between:

Routine report and special report.

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Chapter:
[2]8. (b) (i)

Explain the advantages of outsourcing for the outsourcer.

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Chapter:
[2]8. (b) (ii)

Explain the advantages of outsourcing for the outsourced.

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Chapter:
[2]8. (b) (iii)

Explain disadvantages of outsourcing for the outsourcer.

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Chapter:
[2]8. (b) (iv)

Explain the disadvantages of outsourcing for the outsourced.

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Chapter:
[2]9. (a) (i)

Explain angel investors as a source of finance for a business venture.

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Chapter:
[2]9. (a) (ii)

Explain crowdfunding as a source of finance for a business venture.

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Chapter:
[8]9. (b)

Draft an application letter for the post of a Sales Executive in a reputed Multinational company, in response to an advertisement published in the newspaper.

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Chapter:

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