Question

What is the relationship between the rights conferred on consumers and the protection provided under the Consumer Protection Act, 2019?

पर्याय

• Rights are conferred to increase litigation, while protection is limited to manufacturers

• Rights are conferred to empower consumers, while protection safeguards them against malpractices and exploitation

• Rights are conferred on businesses, while protection is provided to traders

• Rights are optional for consumers, while protection applies only to e-commerce transactions

Answer 1

The Act confers certain rights on consumers with a view to empowering them, and it aims to protect the interests of consumers by providing protection against malpractices and exploitation. Empowerment through rights and protection against unfair conduct are complementary objectives of the legislation.