Question

Visit any large retail store in your city. Talk to two salesmen in the store. What qualities do you find in them? Now, meet the manager/owner of the store. Enquire about the salesmen you have talked to. Does the manager/owner feel the salesmen possess the qualities which you have observed? If there is any difference in your observation and the observation of the manager/owner, think of the reasons for the same. Which one quality do you consider the most significant?

Answer 1

I visited D-Mart and interacted with two salesmen. I observed the following qualities in them:

• They were polite and courteous.
• They had good knowledge of the products.
• They patiently answered customers’ queries.
• They were neatly dressed and well-groomed.
• They were helpful and guided customers in selecting suitable products.

Later, I met the store manager and asked about the salesmen. The manager informed me that both salesmen were punctual, honest, hardworking, and disciplined, and that they maintained good relations with customers. My observations were similar to those of the manager. The manager also highlighted their teamwork and responsibility, which I was unable to observe during my short visit.

Conclusion:

I consider good communication skills and honesty the most significant qualities of a salesman because they help gain customers’ trust and improve customer satisfaction.