Question

Distinguish between upward communication and downward communication.

Answer 1

Basis	Upward communication	Downward communication
Direction	Flows from subordinates to higher-level management.	Flows from higher-level management to subordinates.
Purpose	To provide feedback, suggestions, reports, or grievances to management.	To give instructions, guidelines, policies, and information to employees.
Nature	It is informative and feedback-oriented.	It is directive and instructive in nature.
Examples	Employee suggestions, performance reports, complaints.	Circulars, orders, memos, instructions.
Role	Helps management understand employees’ needs and workplace issues.	Helps employees understand what is expected and how to perform tasks.