Question

CRM in E-commerce stands for ______.

पर्याय

• Convenient Relationship Management

• Customer Relationship Management

• Consumer Related Marketing

• Chain Related Management

Answer 1

CRM in E-commerce stands for Customer Relationship Management.

Explanation: 

CRM department helps to boost the sales performance through better customer service and establishing healthy relationship with customers. All the stored details of customer is available in CRM module. CRM module helps to manage and track detailed information of the customer like communication history, calls, meetings, details of purchases made by customer, contract duration etc. CRM module can be integrated with sales module to enhance sales opportunities.