Question

CRM in E-commerce stands for ______.

पर्याय

• Convenient Relationship Management

• Customer Relationship Management

• Consumer Related Marketing

• Chain Related Management

Answer 1

CRM in E-commerce stands for Customer Relationship Management.

Explanation:

CRM department helps to boost the sales performance through better customer service and establishing a healthy relationship with customers. All the stored details of the customer are available in the CRM module. CRM module helps to manage and track detailed information of the customer, like communication history, calls, meetings, details of purchases made by the customer, contract duration, etc. CRM module can be integrated with the sales module to enhance sales opportunities.