Question

Aman, a young graduate was living away from home in another city. He had problems in cooking and heating food. He decided to purchase a microwave oven for the same. He went to the market, visited many shops and compared various microwave oven brands available in the market. He compared features, price, after-sale-service and customer reviews etc. to make an informed choice as per his needs. After selecting the oven, he checked that it should have an ISI mark. This gave him confidence about the safety, standards and quality of the oven. After reaching home he followed the manufacturer's instructions for safe installation and use of microwave oven. This helped him in avoiding any risk associated with the usage of microwave oven By doing all this Aman kept in mind various responsibilities while purchasing and using the microwave oven. Still he left some of the responsibilities that were not fulfilled by him.

State any three such responsibilities.

Answer 1

The three responsibilities that Aman did not fulfil while purchasing the microwave oven are:

1. Not Insisting on a Cash memo/invoice: He should have requested a valid bill or invoice as proof of purchase, which is required for warranty claims and consumer rights protection.
2. Not Reading the Warranty Terms: Aman should have read and understood the manufacturer's warranty and guarantee terms to protect himself in case the oven was defective.
3. Not considering environmental impact: He did not check if the product was environmentally beneficial, such as energy efficiency, recyclability, or adherence to eco-friendly standards.