Question

A couple sued an airline and its regional manager after they failed to allot them seats on a flight despite having paid extra for seat selection. The consumer court directed the airline to give a compensation of ₹ 25,000 and a refund of seat selection charges to the couple.

Name the consumer right exercised by the couple.

Answer 1

The couple’s consumer right is the Right to Redress of Grievances. As in this instance, when the couple paid more for seat selection but did not obtain the service they paid for, this right guarantees that customers have the right to pursue reimbursement for subpar or unfair services. They were given compensation and a refund by the consumer court, which is covered by this entitlement.