Advertisements
Advertisements
प्रश्न
A call center handles ______.
पर्याय
Only in-bound voice based business
Only out-based voice based business
Both voice based and non-voice based business
Both customer facing and back-end business
Advertisements
उत्तर
A call center handles both voice based and non-voice based business.
Explanation:
Call centres handle both voice-based and non-voice-based businesses. The voice-based businesses are related to clarifying consumers’ doubts either online or over the telephone. On the other hand, non-voice-based businesses are related to technical back-end activities. The voice-based businesses mainly involve the telecom and banking industries, whereas the non-voice-based businesses are related to information-technology-related products, such as computers, cell phones and television sets.
APPEARS IN
संबंधित प्रश्न
Name the modern process of controlling a business function to someone else
Write short answers of the following:
State the advantages of outsourcing.
The process of contracting a business function to someone else is called as _______.
Select the proper option from the options given below and rewrite the completed sentence:
Wedding planning is an example of ________.
Write short note on the following:
Outsourcing
Write short answers for the following question:
What is outsourcing? Illustrate with one example.
Answer the following.
What are the advantages and disadvantages of outsourcing?
Answer briefly the following question:
What is meant by outsourcing?
Choose the correct option for the following:
Outsourcing
How does outsourcing represent a new mode of business?
What are the ethical concerns involved in outsourcing?
Evaluate the need for outsourcing and discuss and its limitations.
