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Video tutorials - Business Studies: Business Finance and Marketing - Consumer Protection (Central Board of Secondary Education (CBSE))

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We have provided more than 1 series of video tutorials for some topics to help you get a better understanding of the topic.

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shaalaa.com | Consumer Protection-Introduction

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Consumer Protection-Introduction [00:20:01]
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Consumer Protection
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Description

Units/Topics-

Concept and importance of consumer protection

  • Consumer protection Act 1986: Meaning of consumer
  • Rights and responsibilities of consumers Who can file a complaint against whom? Redressal machinery Remedies available
  • Consumer awareness- Role of consumer organizations and Non-Governmental Organizations (NGOs).

Learning Outcomes-

After going through this unit, the student/ learner would be able to:

  • Understand the concept of consumer protection.
  • Describe the importance of consumer protect on.
  • Discuss the scope of Consumer Protection Act, 1986
  • Understand the concept of a consumer according to the Consumer Protection Act 1986.
  • Explain consumer rights
  • Understand the responsibilities of consumers
  • Understand who can file a complaint and against whom?
  • Discuss the legal redressal machinery under Consumer Protection Act 1986.
  • Examine the remedies available to the consumer under Consumer Protect on Act 1986.
  • Describe the role of consumer organizations and NGOs in protecting consumers' interests.
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