CBSE (Commerce) Class 12CBSE
Share
Notifications

View all notifications

NCERT solutions for Class 12 Business Studies chapter 4 - Consumer Protection

Business Studies Part - 2 Business Finance and Marketing for Class - 12

Login
Create free account


      Forgot password?

Chapters

NCERT Business Studies Part - 2 Business Finance and Marketing Class - 12

Business Studies Part - 2 Business Finance and Marketing for Class - 12 - Shaalaa.com

Chapter 4: Consumer Protection

Very Short AnswerShort AnswerLong Answer

Chapter 4: Consumer Protection Exercise Very Short Answer solutions [Page 359]

Very Short Answer | Q 1 | Page 359

Under which consumer right does a business firm set up consumer grievance cell?

Very Short Answer | Q 2 | Page 359

Under which consumer right does a business firm set up consumer grievance cell?

Very Short Answer | Q 3 | Page 359

What is the jurisdiction of cases that can be filed in a State Commission?

Very Short Answer | Q 4 | Page 359

State any two relief available to consumers under CPA.

Very Short Answer | Q 5 | Page 359

Name the component of product mix that helps the consumer to exercise the right to information.

Chapter 4: Consumer Protection Exercise Short Answer solutions [Page 360]

Short Answer | Q 1 | Page 360

Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.

Short Answer | Q 2 | Page 360

What are the responsibilities of a consumer?

Short Answer | Q 3 | Page 360

Who can file a complaint in a consumer court?

Short Answer | Q 4 | Page 360

FSSAI (Food Safety and Standards Authority of India) has made a proposal for hotels and other food outlets to declare the kind of oil/fat used in cooking each of the food items on their menus. Name and explain the Consumer Right being reinforced by this proposal.

Short Answer | Q 5 | Page 360

Who is a consumer as per CPA?

Chapter 4: Consumer Protection Exercise Long Answer solutions [Page 360]

Long Answer | Q 1 | Page 360

Explain the importance of consumer protection from the point of view of a business.

Long Answer | Q 2 | Page 360

Explain the rights and responsibilities of consumer?

Long Answer | Q 3 | Page 360

What are various ways in which the objective of consumer protection can be achieved?

Long Answer | Q 4 | Page 360

Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.

Long Answer | Q 5 | Page 360

Explain the role of consumer organisations and NGOs in protecting and promoting consumer’s interest.

Long Answer | Q 6 | Page 360

Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of Rs. 4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.

Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate Rs. 2,500 to Mrs. Mathur for the discoloured jacket.

a. Which right was exercised by Mrs. Mathur at the first instance.

b. Name and explain the right which helped Mrs. Mathur to avail the compensation.

c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.

d. State any other two responsibilities to be assumed by the consumers.

Chapter 4: Consumer Protection

Very Short AnswerShort AnswerLong Answer

NCERT Business Studies Part - 2 Business Finance and Marketing Class - 12

Business Studies Part - 2 Business Finance and Marketing for Class - 12 - Shaalaa.com

Textbook solutions for Class 12






















NCERT solutions for Class 12 Business Studies chapter 4 - Consumer Protection

NCERT solutions for Class 12 Business Studies chapter 4 (Consumer Protection) include all questions with solution and detail explanation. This will clear students doubts about any question and improve application skills while preparing for board exams. The detailed, step-by-step solutions will help you understand the concepts better and clear your confusions, if any. Shaalaa.com has the CBSE Business Studies Part - 2 Business Finance and Marketing for Class - 12 solutions in a manner that help students grasp basic concepts better and faster.

Further, we at Shaalaa.com provide such solutions so that students can prepare for written exams. NCERT textbook solutions can be a core help for self-study and acts as a perfect self-help guidance for students.

Concepts covered in Class 12 Business Studies chapter 4 Consumer Protection are Consumer Rights and Responsibilities, Legal Redressal Machinery Under Consumer Protection Act 1986, Remedies Available to the Consumer Under Consumer Protection Act 1986, Consumer Awareness, Role of Consumer Organizations and Non-governmental Organizations (NGOs), Meaning of Consumer, Concept of Consumer Protection, Consumer Protection Act 1986, Legal Protection to Consumers.

Using NCERT Class 12 solutions Consumer Protection exercise by students are an easy way to prepare for the exams, as they involve solutions arranged chapter-wise also page wise. The questions involved in NCERT Solutions are important questions that can be asked in the final exam. Maximum students of CBSE Class 12 prefer NCERT Textbook Solutions to score more in exam.

Get the free view of chapter 4 Consumer Protection Class 12 extra questions for Business Studies and can use Shaalaa.com to keep it handy for your exam preparation

S
View in app×