Maharashtra State BoardHSC Commerce 12th Board Exam
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Balbharati solutions for Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board chapter 7 - Consumer Protection [Latest edition]

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Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board - Shaalaa.com
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Chapter 7: Consumer Protection

Exercise
Exercise [Pages 146 - 148]

Balbharati solutions for Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board Chapter 7 Consumer Protection Exercise [Pages 146 - 148]

Select the correct answer and rewrite the sentence.

Exercise | Q 1. A 1. | Page 146

In India, the consumer protection act was initiated in the year ______.

  • 1947

  • 1989

  • 1986

Exercise | Q 1. A 2. | Page 146

The President of District Commission is a ______.

  • District Judge

  • High Court Judge

  • Supreme Court Judge

Exercise | Q 1. A 3. | Page 146

The main objective of the consumer organization is to protect the interest of the ______.

  • Consumer

  •  trader

  • producer

Exercise | Q 1. A 4. | Page 146

______ is the highest authority to settle the consumer dispute under Act.

  • State Commission 

  • National Commission

  • District Commission

Exercise | Q 1. A 5. | Page 146

The Government has established ____________ to settle the consumer disputes by compromise.

  • District Commission

  • Lok Adalat

  • Consumer Organisation

  • National Commission

Exercise | Q 1. A 6. | Page 147

National Commission has ______ members.

  • 2

  • 3

  • 4

Exercise | Q 1. A 7. | Page 147

District Commission entertains complaints of the consumer for compensation which is less than ______.

  • one crore

  • ten lacs

  • ten crore

Exercise | Q 1. A 8. | Page 147

______ is celebrated as World Consumer Day.

  • 24th December

  • 26th January

  • 15th March

Exercise | Q 1. A 9. | Page 147

In modern competitive market, consumer is regarded as the ____________.

  • king

  • Agency

  • Owner

  • buyer

Exercise | Q 1. B | Page 147

Match the pair.

Group A Group B
A) King of the market

1)

1930

B) National Commission 2) Socialist
C) Mumbai Grahak Panchayat 3) Exceeds Rs. ten crore
D) Sale of Goods Act 4) Non-Government Organization
E) Consumer Right 5) Consumer
    6) Legislative Measures
    7) Exceeds Rs. One crore but does not exceeds Rs. ten crores.
    8) 1956
    9) Consumer Protection Act
    10) Right to information
Exercise | Q 1. C 1. | Page 147

Give one word/phrase/term for the following sentence.

The commission which entertains case where the value of the goods or services paid as consideration does not exceed Rs. one crore.

Exercise | Q 1. C 2. | Page 147

Give one word/phrase/term for the following sentence.

A legal action initiated in a court of law regarding a matter of general public interest.

Exercise | Q 1. C 3. | Page 147

Give one word/phrase/term for the following sentence.

Organizations aim at promoting the welfare of the people.

Exercise | Q 1. C 4. | Page 147

Give one word/phrase/term for the following sentence.

The right of the consumer which is about safety and protection to his life and health

Exercise | Q 1. C 5. | Page 147

Give one word/phrase/term for the following sentence.

One who consumes or uses any commodity or service.

State whether the following statement is true or false.

Exercise | Q 1. D 1. | Page 147

The seller has to recognize the rights of the Consumer.

  • True

  • False

Exercise | Q 1. D 2. | Page 147

Consumer Protection Act provides protection to the producer.

  • True

  • False

Exercise | Q 1. D 3. | Page 147

Consumer Protection Act is not required in India.

  • True

  • False

Exercise | Q 1. D 4. | Page 147

Lok Adalat can rightly be described as "People's Court".

  • True

  • False

Exercise | Q 1. D 5. | Page 147

The consumer, being the king of the market, does not have any responsibility.

  • True

  • False

Exercise | Q 1. E 1. | Page 147

Find the odd one.

  • District Commission

  • State Commission

  • NGO

  • National Commission

Exercise | Q 1. E 2. | Page 147

 Find the odd one.

  • District Judge

  • High Court Judge

  • Commissioner

  • Supreme Court Judge

Complete the sentence.

Exercise | Q 1. F 1. | Page 148

National Commission is to be established by the ______ Government.

Exercise | Q 1. F 2. | Page 148

Any person who does not agree with the decision of the District Commission can appeal to the ______.

Exercise | Q 1. F 3. | Page 148

State commission has ______ members.

Exercise | Q 1. F 4. | Page 148

The President of the National Commission is a ______ judge.

Exercise | Q 1. F 5. | Page 148

National Commission entertains complaints of the consumer for compensation that exceeds Rs. ______.

Exercise | Q 1. F 6. | Page 148

The consumer protection Act established ______ Tier quasi-judicial systems for consumer protections exists.

Exercise | Q 1. G | Page 148

Select the correct option and complete the following table.

(High court Judge, Four, Consumer Organisations, does not exceeds Rs. one crore, 2019)

Group A Group B
1) Amount of compensation in District Commission A.  __________________
2) __________________ B. State Commission
3) Consumer Protection Act. C. ____________
4) __________________ D. non-profit and non Political organisation
5) Member National Commission E. ____________
Exercise | Q 1. H 1 | Page 148

When do we observe a National Consumer's Day?

Exercise | Q 1. H 2 | Page 148

Who is the consumer?

Exercise | Q 1. H 3 | Page 148

What information one should check before buying a product?

Exercise | Q 1. H 4 | Page 148

Which forum is set up at the national level for redressal for consumer complaints?

Exercise | Q 1. H 5 | Page 148

Who shall be appointed as president of National Commission?

Exercise | Q 1. H 6 | Page 148

When do we observe World Consumer's Rights Day?

Exercise | Q 1. I 1 | Page 148

Arrange in proper order.

National Commission, District Commission, State Commission.

Exercise | Q 1. I 2 | Page 148

Arrange in proper order.

District Judge, Supreme Court Judge, High Court Judge.

Exercise | Q 1. J 1 | Page 148

Correct the underlined word and rewrite the following sentence

An appeal can be filed against the order of the National Commission to the State forum.

Exercise | Q 1. J 2 | Page 148

Correct the underlined word and rewrite the following sentence

National Commission is established by the State Government.

Exercise | Q 1. J 3 | Page 148

Correct the underlined word and rewrite the following sentence

District Commission is also referred to as People's Court.

Exercise | Q 1. J 4 | Page 148

Correct the underlined word and rewrite the following sentence

In India, sellers are widely dispersed and are not united.

Exercise | Q 1. J 5 | Page 148

Correct the underlined word and rewrite the following sentence.

National Commission entertains complaints where the value of the goods or services paid as consideration does not exceed Rs. one crore.

Exercise [Page 149]

Balbharati solutions for Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board Chapter 7 Consumer Protection Exercise [Page 149]

Exercise | Q 2. 1 | Page 149

Explain the following term/concept.

District Commission.

Exercise | Q 2. 2 | Page 149

Explain the following term/concept.

National Commission.

Exercise | Q 2. 3 | Page 149

Explain the following term/concept.

State Commission.

Exercise | Q 2. 4 | Page 149

Explain the following term/concept.

Lok Adalat.

Exercise | Q 2. 5 | Page 149

Explain the following term/concept.

Janhit Yachika

Exercise [Page 149]

Balbharati solutions for Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board Chapter 7 Consumer Protection Exercise [Page 149]

Exercise | Q 3. 1 | Page 149

Study the following case/situation and express your opinion.

Mr. Ashok visited a shop to buy a pair of shoes for RS. 700. The salesman forced him to buy a pair of bigger size shoes of the ordinary company by claiming this size would be suitable for him. After reaching home, he discovered that shoes are still too big for him. He complained about the shoes to the shopkeeper. It was denied by the shopkeeper to replace the shoes despite the availability of stock.

In the above case,

i) Which right has been violated?

ii) Comment on the right which has been violated.

iii) Where can Mr. Ashok file his complaint?

Exercise | Q 3. 2 | Page 149

Study the following case/situation and express your opinion.

Mrs. Meera a resident of Nagpur District bought a washing machine worth Rs. 50,000 without cash memo with a warranty period of 2 years. After 1.5 years she noticed some defect and asked the company to repair or replace it. The company did not accept her complaint despite the defective product.

In the above case,

i) Suggest suitable redressal machinery to protect her right.

ii) If she is not satisfied with the decision given by redressal machinery, where should she appeal?

iii) What was the negligence of Mrs. Meera while buying the washing machine?

Exercise [Page 149]

Balbharati solutions for Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board Chapter 7 Consumer Protection Exercise [Page 149]

Exercise | Q 4. 1 | Page 149

Distinguish between.

District Commission and  State Commission.

Exercise | Q 4. 2 | Page 149

Distinguish between.

State Commission and National Commission.

Exercise | Q 4. 3 | Page 149

Distinguish between.

District Commission and National Commission

Exercise [Page 149]

Balbharati solutions for Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board Chapter 7 Consumer Protection Exercise [Page 149]

Answer in brief.

Exercise | Q 5. 1 | Page 149

Explain any four needs of consumer protection.

Exercise | Q 5. 2 | Page 149

State any four rights of the consumer.

Exercise | Q 5. 3 | Page 149

Explain any four responsibilities of the consumer.

Exercise | Q 5. 4 | Page 149

State the role of NGOs and consumer protection.

Exercise [Page 149]

Balbharati solutions for Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board Chapter 7 Consumer Protection Exercise [Page 149]

Exercise | Q 6. 1 | Page 149

Justify the following statement.

The Consumer Protection Act was passed in the interest of consumers.

Exercise | Q 6. 2 | Page 149

Justify the following statement.

Consumers have many responsibilities.

Exercise | Q 6. 3 | Page 149

Justify the following statement.

The aim of the consumer organization is to protect the rights of the consumer.

Exercise [Page 150]

Balbharati solutions for Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board Chapter 7 Consumer Protection Exercise [Page 150]

Attempt the following.

Exercise | Q 7. 1 | Page 150

State any four rights of the consumer.

Exercise | Q 7. 2 | Page 150

Explain any four responsibilities of the consumer.

Exercise | Q 7. 3 | Page 150

Explain any four needs of consumer protection.

Exercise | Q 7. 4 | Page 150

State the role of NGOs and consumer protection.

Exercise | Q 7. 5 | Page 150

State the composition and monetary jurisdiction of the District Forum.

Exercise | Q 7. 6 | Page 150

State the composition and monetary jurisdiction of the state commission.

Exercise | Q 7. 7 | Page 150

State the composition and monetary jurisdiction of the national commission.

Exercise [Page 150]

Balbharati solutions for Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board Chapter 7 Consumer Protection Exercise [Page 150]

Answer the following.

Exercise | Q 8. 1 a. | Page 150

Who is the consumer?

Exercise | Q 8. 1 b. | Page 150

State any four rights of the consumer.

Exercise | Q 8. 2 | Page 150

Explain the ways and means of Consumer Protection.

Exercise | Q 8. 3 | Page 150

Explain the three-tier quasi-judicial machinery under the Act.

Chapter 7: Consumer Protection

Exercise
Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board - Shaalaa.com

Balbharati solutions for Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board chapter 7 - Consumer Protection

Balbharati solutions for Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board chapter 7 (Consumer Protection) include all questions with solution and detail explanation. This will clear students doubts about any question and improve application skills while preparing for board exams. The detailed, step-by-step solutions will help you understand the concepts better and clear your confusions, if any. Shaalaa.com has the Maharashtra State Board Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board solutions in a manner that help students grasp basic concepts better and faster.

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Concepts covered in Organisation of Commerce and Management (OCM) 12th Standard HSC Maharashtra State Board chapter 7 Consumer Protection are Consumer, Need and Importance of Consumer Protection, Rights of Consumers, Responsibilities of Consumers, Ways and Means of Consumer Protection, Consumer Protection Act, 2019, District Commission, State Commission, National Commission, Role of Consumer Organisations and NGO's.

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