BE Chemical Engineering Semester 8 (BE Fourth Year)University of Mumbai
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Total Quality Management Semester 8 (BE Fourth Year) BE Chemical Engineering University of Mumbai Topics and Syllabus

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CBCGS [2019 - current]
CBGS [2015 - 2018]
Old [2000 - 2014]

Topics with syllabus and resources

100.00 Introduction
  • Definition of Quality, principles and dimensions of TQM.
  • Quality in manufacturing and service segments.
  • Approach in implementation of TQM, barriers in implementation.
  • Cost of quality – prevention, appraisal and failure costs, hidden costs, trade-off between quality and cost.
200.00 Planning for Quality and Quality Improvement
  • Planning for quality:- Need for quality policies and objectives. Significance of top management commitment, strategic planning for quality.
  • Quality improvement:- Management of controllable defects, operator controllable defects, sporadic and chronic problems of quality, Pareto’s principle.
  • Bench marking:- Definition and significance, data collection for bench marking and its use.
300.00 Customer Relations
  • Customers, user and consumers, product awareness, types of customers, customer perception and expectations.
  • Quality feedback and redressal.
  • Basic principles of reliability:- quality and reliability, product life cycle, trade-off between maintainability.
400.00 Vendor Relations
  • Vendor as a partner, vendor selection, vendor evaluation.
  • PushPull view of supply chain and cycle view of chain management.
500.00 SQC Tool
  1. Histograms, Pie charts, Scatter diagrams, Cause and effect diagram.
  2. Statistical Process Control:-
  • Process variability:- Variables and process variation, measures of accuracy and centring, precision or spread, normal distribution.
  • Process Control:- Control charts for variables (X¯-chart, Rchart, σ-chart) and attributes (np-charts, p-chart, c-charts, Ucharts).
  • Process capability:- OC curve, acceptance sampling, single and double sampling – producer’s and consumer’s risk.
600.00 Quality System

1. Quality standards:-

  • ISO 9001:2000 Quality management system.
  • ISO 14001:2004 Environmental management system.
  • ISO 27001:2005 Information security management system.

2. Quality assurance:- Nature of assurance, reports on quality, measuring performance, internal audit, surveillance audit, quality certification methodology and implications.

3. Productivity improvement Tools/ Approaches/ Techniques:- Principles of Six-Sigma, approaches like JIT, Lean manufacturing zero defect concept, KANBAN, QFD, FMEA, Basics of DOE and Shainin concepts of quality.

4. Productivity improvement techniques like 5S, POKAYOKE, SMED, KAIZEN and Concurrent Engineering.

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