Business Studies Class 11 ISC (Commerce) CISCE Topics and Syllabus

Academic year:


100 The Office

Specific Objectives - At the end of this section pupils should be able to

  • understand the process of evolution of the modern office.
  • describe the functions of an office.
  • enlist various services essential for the functioning of an office
  • differentiate between centralisation and decentralisation of office services
  • identify and define functions of various departments of a large office
  1. Meaning and evolution of the modern office.
  2. Functions of an office.
  3. Office services - secretarial support, record management, distribution of mail, control of stationery, reception, operation of switchboards, duplicating and copying, etc.
  4. Centralisation or decentralisation of office services.
  5. Departments in a large office: production; personnel; marketing; finance and accounting; secretarial
  6. Role of the office as an information processing centre
  7. Office Manager: functions and his qualities
200 Office Accommodation and Environment

Specific Objectives: At the end of this section pupils should be able to -

  • explain the factors to be considered at the time of selecting an office accommodation.
  • identify the principles and purposes of an office layout.
  • describe the advantages and defects of open and private office layouts.
  • describe the special features of landscaped office.
  • state the environmental factors that affect the working in an office.
  1. Meaning of office accommodation
  2. Principles and factors involved in the selection of office site
  3. Office layout: meaning; purposes; principles; steps; types
  4. Physical factors: outline of the effects of - lighting, ventilation, noise, cleanliness, etc. on the office work.
300 Organising an Office

Specific Objectives: at the end of this section, pupils should be able to –

  • define the term organisation.
  • explain the principles of organisation.
  • state the steps in organising an office
  • explain the meaning of departmentalisation.
  • identify the basis of methods of departmentalisation.
  • identify the types of organisation and explain their features.
  • compare and contrast the types of organisations.
  1. Meaning and importance of organisation.
  2. Steps in organisation of office.
  3. Principles of organisation.
  4. Types of organisations - line, functional, line and staff, committee
  5. Features of the above organisation structures.
  6. Meaning of departmentalisation.
  7. Methods of departmentalisation (function, territory, process, production or service).
  8. Visual presentation of - organisation; structure (organisation chart - meaning, purpose and type of organisation charts).
400 Authority and Responsibility

Specific Objectives: At the end of this section pupils should be able to -

  • define the terms Authority, Responsibility and Accountability
  • distinguish between the above terms.
  • state the sources of authority
  • explain the meaning of and principles of delegation of authority
  • distinguish between the centralisation and decentralisation of authority
  • explain the meaning and purposes of office manuals.
  1. Meaning of - authority; responsibility; accountability and their inter-relationship.
  2. Sources of authority.
  3. Meaning of delegation.
  4. Principles/rules of delegation of authority.
  5. Distinction between centralisation and decentralisation of authority.
  6. Office manuals
500 Office Records Management

Specific Objectives: At the end of this section pupils should be able to -

  • identify the major features of a good records management.
  • identify and compare the different methods of main filing classification
  • describe different types of filing and indexing equipment.
  • appreciate the concept of electronic filing
  • describe the different types of micro form storage
  • explain the main features of microfilm equipment.
  • outline a procedure for filing.
  • explain follow-up procedures and absent file records.
  • explain the need for retention and destruction policies for records
  1. Meaning of Records Management and its essential features.
  2. Filing - characteristics of a good filing system; classification of records for filing (alphabetical, numerical, etc.); modern methods - vertical, horizontal, lateral and suspension; equipment; types of files; filing routine; disposal of obsolete documents.
  3. Indexing: importance; types - page index, card index, strip index, rotary index.
  4. Micro-filing: merits and demerits; types - roll film, fiche, jackets, etc
  5. Meaning of electronic filing.
600 Office Reprography

Specific Objectives: At the end of this section the pupils should be able to -

  • distinguish between different types of reprographic processes.
  • describe different duplication processes.
  • describe different types of copiers
  • suggest appropriate reprographic equipment for different tasks.
  • explain the benefits of in-house printing.
  • describe the features of different types of printing
  • explain the uses of carbon paper and other methods of carbon copying.
  • explain the features and uses of printing typewriters.
  1. Methods of duplicating: spirits or hectograph; stencil or mimeograph/ink; offset lithography
  2. Types of photocopying; reflex, diazo, electrostatic, dual spectrum etc
  3. Printing: considerations for the choice between in-house and outside printing; offset- printing and letter press printing.
  4. Typewriters: manual; electric; automatic; electronic
700 Office Automation

Specific Objectives: At the end of this section pupils should be able to -

  • explain the difference between office automation and office mechanisation
  • explain the benefits and difficulties of office automation.
  • explain the use of computers, calculators, adding machines in office automation
  • appreciate the terms used in automation.
  1. Meaning of office automation.
  2. Merits and demerits of office automation
  3. Uses of - adding and listing machines; calculators; cash registers; computers
  4. Components of computers for processing data: input units; central processing unit; output units; backing store
  5. Elementary knowledge of the types of computers: main frame, mini, micro

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