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Question Paper Solutions - Business Studies 2013 - 2014 CBSE (Commerce) Class 12

SubjectBusiness Studies
Year2013 - 2014 (March)

Alternate Sets

         

Marks: 90
[1]1

What is meant by Management of Work?

Chapter: [1.01] Nature and Significance of Management
Concept: Management Functions
[1]2

Explain the following techniques of scientific management:

Time study

Chapter: [1.01] Nature and Significance of Management
Concept: Concept of Management
[1]3

What is included in the 'Legal environment' of business? State.

Chapter: [1.03] Management and Business Environment
Concept: Concept of Business Environment
[1]4

Give the meaning of Method as a type of plan

Chapter: [1.04] Planning
Concept: Concept of Planning
[1]5

Give the meaning of 'Responsibility' as an element of delegation

Chapter: [1.05] Organising
Concept: Elements of Delegation
[1]6

Define ‘Organising’ as a function of management.

Chapter: [1.01] Nature and Significance of Management
Concept: Management Functions
[1]7

How are employees motivated to improve their performance when the organisation uses internal sources of recruitment? State.

Chapter: [1.06] Staffing
Concept: Staffing - Recruitment Process
[1]8

'Providing the social security and welfare of employees' is one of the specialised activities performed by Human Resource Management. Mention any two other specialised activities of Human Resource Management.

Chapter: [1.06] Staffing
Concept: Staffing as a Part of Human Resource Management
[1]9

What is meant by 'Decoding' as an element of communication?

Chapter: [1.07] Directing
Concept: Concept of Communication
[1]10

Give any two characteristics of 'Organisational Climate' that influence the behaviour of individuals and act as a non-financial incentive?

Chapter: [1.07] Directing
Concept: Motivation - Financial and Non Financial Incentives
[1]11

What is meant by Financial Risk?

Chapter: [2.01] Financial Management
Concept: Concept of Financial Planning
[1]12

State the objective of ' Financial Management '.

Chapter: [2.01] Financial Management
Concept: Concept of Financial Management
[3]13

Huma is working in a company on a permanent basis. As per the job agreement she had to work for 8 hours a day and was free to work overtime. Huma worked overtime, due to which she fell ill and had to take leave from her work. No one showed concern and enquired about her health. She realised that she was fulfilling only some of her needs while some other needs still remained to be fulfilled.

(1) By quoting the lines from the above para, identify the needs of Huma which she is able to fulfil.

(2) Also explain two other needs of Huma followed by the above needs, which still remained to be satisfied.

Chapter: [1.05] Organising
Concept: Concept of Organising
[3]14

Explain briefly any three functions performed by a supervisor.

Chapter: [1.07] Directing
Concept: Function of a Supervisor
[3]15

State any four functions of 'Stock Exchange.'

Chapter: [2.02] Financial Markets
Concept: Stock Exchange
[3]16

ABC Crackers Ltd., a fire-cracker manufacturing company launched some new products on the eve of Diwali in the market, which attracted many buyers. To meet the increased demand, the company employed people from nearby villages where there is a lot of unemployment. Because of the good behaviour of the management with the employees, more and more people wanted to join the company. As the products were in great demand in the market, a competitor imitated the products. The products of the competitor were not accepted by the consumers as it was a status symbol to buy the products of ABC Crackers Ltd. because of their quality.

1) Identify and explain the product-related decision because of which consumers preferred the products of ABC Crackers Ltd

2) Also, identify any two values which ABC Crackers Ltd. wanted to communicate to the society.

Chapter: [2.03] Marketing Management
Concept: Product - Branding
[3]17

State any six reliefs available to a consumer under the Consumer Protection Act, 1986.

Chapter: [2.04] Consumer Protection
Concept: Consumer Protection Act 1986
[3]18

Explain the following rights of a consumer as provided under Consumer Protection Act 1986 :

Right to consumer education

Chapter: [2.04] Consumer Protection
Concept: Consumer Protection Act 1986

Explain the following rights of a consumer as provided under Consumer Protection Act 1986 :

Right to choose

Chapter: [2.04] Consumer Protection
Concept: Consumer Protection Act 1986
[4]19

Mega Ltd. was manufacturing water-heaters. In the first year of its operations, the revenue earned by the company was just sufficient to meet its costs. To increase the revenue, the company analysed the reasons of less revenues. After analysis, the company decided

1) to reduce the labour cost by shifting the manufacturing unit to a backward area where
labour was available at a very low rate.

2) to start manufacturing solar water-heaters and reduce the production of electric
water-heaters slowly.

This will not only help in covering the risks but also help in meeting other objectives too.

a) Identify and explain the objectives of management discussed above.

b) State any two values which the company wanted to communicate to the society.

Chapter: [1.01] Nature and Significance of Management
Concept: Objectives of Management
[4]20

What is meant by 'business environment'?

Chapter: [1.03] Management and Business Environment
Concept: Concept of Business Environment

Explain any three features Business Environment

Chapter: [1.03] Management and Business Environment
Concept: Concept of Business Environment
[4]21

State any four advantages of external sources of recruitment

Chapter: [1.06] Staffing
Concept: Staffing - Recruitment Process
[4]22

Give the meaning of 'Investment' and 'Financing' decisions of financial management.

Chapter: [2.01] Financial Management
Concept: Financial decisions - investment
[5]23

State any three points of importance of planning function of management.

Chapter: [1.01] Nature and Significance of Management
Concept: Management Functions
[5]24

Differentiate between 'capital-market' and 'money-market' on the basis of:

Meaning;

Chapter: [2.02] Financial Markets
Concept: Types of Financial Markets

Differentiate between `capital-market' and 'money-market' on the following basis:

Liquidity

Chapter: [2.02] Financial Markets
Concept: Types of Financial Markets

Distinguish between Capital Market and Money Market on the basis of the following:

Instruments

Chapter: [2.02] Financial Markets
Concept: Types of Financial Markets

Differentiate between 'capital-market' and 'money-market' on the basis of:

Expected return;

Chapter: [2.02] Financial Markets
Concept: Types of Financial Markets

Differentiate between `capital-market' and 'money-market' on the following basis:

Duration

Chapter: [2.02] Financial Markets
Concept: Types of Financial Markets
[5]25

What is meant by 'Personal Selling'?

Chapter: [2.03] Marketing Management
Concept: Concept of Personal Selling

Explain any three qualities of a good salesman.

Chapter: [2.03] Marketing Management
Concept: Qualities of a Good Salesman
[5]26

Principles of Taylor and Fayol are mutually complementary. One believed that the management should share the gains with the workers, while the other suggested that employees compensation should depend on the earning capacity of the company and should give them a reasonable standard of living.

Identify and explain the principles of Fayol and Taylor referred to in the above para.

Chapter: [1.02] Principles of Management
Concept: Principles of Taylor’s Scientific Management
[6]27 | Attempt Any One
[6]27.1

Differentiate between formal and informal organization on the basis of the following:

Meaning

Chapter: [1.05] Organising
Concept: Structure of Organisation

Differentiate between formal and informal organization on the basis of the following:

Origin

Chapter: [1.05] Organising
Concept: Structure of Organisation

Differentiate between formal and informal organization on the basis of the following:

Authority

Chapter: [1.05] Organising
Concept: Structure of Organisation

Differentiate between formal and informal organization on the basis of the following:

Flow of communication

Chapter: [1.05] Organising
Concept: Structure of Organisation

Differentiate between formal and informal organization on the basis of the following:

Nature

Chapter: [1.05] Organising
Concept: Structure of Organisation
[6]27.2

With the help of any four points, explain the importance of 'Decentralisation' in an organisation.

Chapter: [1.05] Organising
Concept: Concept of Decentralization
[6]28 | Attempt Any One
[6]28.1

Explain the relationship between planning and controlling

Chapter: [1.04] Planning
Concept: Concept of Planning
[6]28.2

State the steps in the process of controlling.

Chapter: [1.08] Controlling
Concept: Concept of Controlling
[6]29 | Attempt Any One
[6]29.1

Explain the following as factors affecting the requirements of working capital:

Nature of business

Chapter: [2.01] Financial Management
Concept: Concept of Fixed and Working Capital

Explain the following as factors affecting the requirements of working capital:

Scale of operations

Chapter: [2.01] Financial Management
Concept: Concept of Fixed and Working Capital

Explain the following as factors affecting the requirements of working capital:
Seasonal factors

Chapter: [2.01] Financial Management
Concept: Concept of Fixed and Working Capital

Explain the following as factors affecting the requirements of working capital:

Production cycle

Chapter: [2.01] Financial Management
Concept: Concept of Fixed and Working Capital
[6]29.2

Explain the following as factor affecting the choice of capital structure:

Cash flow position

Chapter: [2.01] Financial Management
Concept: Concept of Capital Structure

Explain the following as factors affecting the choice of capital structure:

Cost of equity

Chapter: [2.01] Financial Management
Concept: Concept of Capital Structure

Explain the following as factors affecting the choice of capital structure:

Floatation costs

Chapter: [2.01] Financial Management
Concept: Concept of Capital Structure

Explain the following as factors affecting the choice of capital structure:

Stock-Market conditions

Chapter: [2.01] Financial Management
Concept: Concept of Capital Structure
[6]30 | Attempt Any One
[6]30.1

Explain the following functions of marketing:

Product designing and development

Chapter: [2.03] Marketing Management
Concept: Marketing Functions

Explain the following functions of marketing:

Standardization and Grading

Chapter: [2.03] Marketing Management
Concept: Marketing Functions

Explain the following functions of marketing:

Customer support services

Chapter: [2.03] Marketing Management
Concept: Marketing Functions

Explain the following functions of marketing:

Pricing of products

Chapter: [2.03] Marketing Management
Concept: Marketing Functions
[6]30.2

'Though advertising is one of the most frequently used the medium of promotion of goods and services, it attracts a lot of objections.' Explain any four such objections.

Chapter: [2.03] Marketing Management
Concept: Concept of Advertising (Marketing)
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