BE Mechanical Engineering Semester 2 (FE First Year)University of Mumbai
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Communication Skills CBCGS 2018-2019 BE Mechanical Engineering Semester 2 (FE First Year) Question Paper Solution

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Communication Skills
CBCGS
2018-2019 December
Marks: 40

1) Question No. 1 is compulsory

2) Attempt any three from the remaining five questions


[10]1
[3]1.A

Define communication.

Chapter: [1] Communication Theory
Concept: Barriers to Communication

Illustrate it with examples from one existing communication pattern in your college / institute .

Chapter: [1] Communication Theory
Concept: Barriers to Communication
[2]1.B

Identify the barriers in the following communication situation:
The presenter uses only technical terms in a seminar andcould not impress the audience.

Chapter: [1] Communication Theory
Concept: Barriers to Communication

Identify the barriers in the following communication situation:
The DJ music was so loud that the students could hardly study.

Chapter: [1] Communication Theory
Concept: Barriers to Communication

Identify the barriers in the following communication situation:
Inability of the rural audience to understand the speech of the President of America on TV.

Chapter: [1] Communication Theory
Concept: Barriers to Communication

Identify the barriers in the following communication situation:
A soft drink company launched its new range of soft drinks inthe month of December and got very poor sales.

Chapter: [1] Communication Theory
Concept: Barriers to Communication
[3]1.C

Any three differences between General and Technical communication.

Chapter: [5] Technical Writing
Concept: Technical Writing : Techniques to Define an Object
[2]1.D

Match the following :

A B
i)Avoid an injury a. Reference No
ii)Marketing goods b. Warning
iii)ACD/38/2771/98 c. Complete block
iv)Left aligned d. Sales letter
Chapter: [3] Business Correspondence
Concept: Business Correspondence: Parts of a Business Letter
[10]2
[2]2.A

Write two lines on any two objectives of communication.

Chapter: [1] Communication Theory
Concept: Communication Cycle of Communication Theory
[3]2.B

Any two non-verbal methods of communication during a presentation.

Chapter: [1] Communication Theory
Concept: Methods of Communication
[5]2.C

As the Purchase Manager of your company you had ordered two dozen personal computers. When the consignment arrived, you found some pieces in damaged condition. Write a complaint letter to the Sales Manager of the company asking for replacement or compensation. ( Complete block )

Chapter: [3] Business Correspondence
Concept: Formats in Business Correspondence
[10]3
[8]3.A | Write short notes on any four
[2]3.A.i

Write short note on Signature Block in official letters.

Chapter: [3] Business Correspondence
Concept: Formats in Business Correspondence
[2]3.A.ii

Write short note on Clarity and Correctness.

Chapter: [3] Business Correspondence
Concept: Types of Letters in Business Correspondence
[2]3.A.iii

Write short note on Vertical communication.

Chapter: [3] Business Correspondence
Concept: Concept of Business Correspondence
[2]3.A.iv

Write short note on Advantages of written communication.

Chapter: [1] Communication Theory
Concept: Methods of Communication

Write short note on Feedback.

Chapter: [1] Communication Theory
Concept: Methods of Communication
[2]3.B

Choose the correct option :

Lower in value : ________ ( Deprecate /Depreciate )

Chapter: [1] Communication Theory
Concept: Concept and Meaning of Communication Theory

Choose the correct option :

Feeling regret : ________ ( Regrettable / Regretful )

Chapter: [1] Communication Theory
Concept: Concept and Meaning of Communication Theory

Choose the correct option :

Head of an Institute : ________ ( Principle / Principal )

Chapter: [1] Communication Theory
Concept: Concept and Meaning of Communication Theory

Choose the correct option :

Tranquility : ________ ( Piece / Peace )

Chapter: [1] Communication Theory
Concept: Concept and Meaning of Communication Theory
[10]4
[3]4.A

Define the process of communication with the help of diagram and an example.

Chapter: [5] Technical Writing
Concept: Language Exercises Based on Types of Expositions
[3]4.B

Write the disadvantages of oral communication.

Chapter: [1] Communication Theory
Concept: Methods of Communication
[4]4.C
[1]4.C.i

Define Laptop.

Chapter: [6] Information Communication Technology
Concept: Information Communication Technology (Ict) Enabled Communication Media
[1]4.C.ii

Define Transformer.

Chapter: [6] Information Communication Technology
Concept: Information Communication Technology (Ict) Enabled Communication Media
[1]4.C.iii

Define Electric Bulb.

Chapter: [6] Information Communication Technology
Concept: Information Communication Technology (Ict) Enabled Communication Media
[1]4.C.iv

Define Mobile phone.

Chapter: [6] Information Communication Technology
Concept: Information Communication Technology (Ict) Enabled Communication Media
[10]5
[6]5.A

Explain 7 C’s of communication.

Chapter: [1] Communication Theory
Concept: Concept and Meaning of Communication Theory
[4]5.B
[1]5.B.i

State the difference between warning and danger.

Chapter: [5] Technical Writing
Concept: Writing Instructions
[1]5.B.ii

What is the difference between a tool and an instrument.

Chapter: [6] Information Communication Technology
Concept: Information Communication Technology (Ict) Enabled Communication Media
[2]5.B.iii

What is the difference between description and instruction.

Chapter: [5] Technical Writing
Concept: Writing Instructions
[10]6
[3]6.A

The Manager gives instructions to the computer operator over telephone about launching their product and how to market it through advertisement.

Chapter: [5] Technical Writing
Concept: Writing Instructions
[7]6.B

Read the following passage and answer the questions below
It is time we looked at the latent causes. Where does the strength of India lie? Not in numbers ,not necessarily in our moral stands on international issues. In modern times ,the strength of a nation lies in its achievement in science and technology. This is not to say that the other fields do not count.
In the five decades after independence ,we have yet to demonstrate our originality in applied science and technology. Though Japan also started like us ,by cultivating the technology of the west ,the Japanese adapted ,improved and displayed originality in ,several areas of science and technology. The generation which was at the helm of affairs in science and technology in our country after independence mostly consisted of self-seekers .By and large the science and technology managers in India concentrated on gaining power and influence. They loved publicity. Most of them stopped doing science while they managed science. Things would have been better ,had they been humble enough to acknowledge the difference between doing and managing science. Instead , they claimed that they were the foremost in science and technology , simply because they were at the helm of affairs. As a result they ceased to inspire the younger a lot. India continues to be the borrower of science and technology, even though its potential for originality is substantial.
Our achievement in nuclear science and technology may be dazzling to our people. But , in worth and originality they are ordinary and routine. While our own people remain ignorant , the people of other countries know all about the pretensions to knowledge of our nuclear science and technology managers. The veil of secrecy over nuclear deals does not allow any investigations into misdeeds of the people who sabotage good and sincere efforts. The ones at the helm of affairs do make every endeavour to sabotage any genuine efforts ,least they might not get the continued funding if the actual objective is accomplished. International bodies came in as handy tools in this subtle process. The talk of national security comes as an easy weapon to prevent any probe into mismanagement .On nuclear matters ,the media in our country, by and large, avoid the investigative approach. As a result , the mismatch between promise and performance in the nuclear field does not get exposed as much as that in other fields.

1. What , according to the passage , is the criterion to decide the strength of the country ? (1)

2. What is common between the scientists of Japan and India?(1)

3. What does the author mean by doing science ? (1)

4. Pick out the words that is nearest in meaning as the words underlined in the passage. (2)
a)Pretensions
i) shortcomings ii) claims iii) apathy iv) access
v) permissiveness
b) Managed
i) conducted ii) organized iii) trained iv) managed
v) maneuvered

5. Pick out the word which is furthest in meaning to the words underlined : (2)
a) Dazzling
i) lustrous ii) glaring iii) unnoticeable iv) unexposable v) unscrupulous
b) Substantial
i) insignificance ii) extensive iii) independent iv) noteworthy v)uncompromising

Chapter: [4] Summarization and Comprehension
Concept: Summarization and Comprehension: Passages to Test the Analytical Skills and Expression

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