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Commerce Set 1 2021-2022 ISC (Science) Class 12 Question Paper Solution

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Commerce [Set 1]
Marks: 40 Academic Year: 2021-2022
Date: April 2022
Duration: 1h30m
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Note :

  1. Candidates are allowed an additional 10 minutes for only reading the paper.
  2. They must NOT start writing during this time.
  3. Answer all questions in Section A, Section B and Section C.
  4. The intended marks for questions or parts of questions are given in brackets. [ ]

SECTION - A
[8] 1
[1] 1.i

How many rights of consumers are given in the Consumer Protection Act 2019?

4

3

6

5

Concept: Consumer Protection Act, 2019
Chapter: [0.043] Consumer Protection
[1] 1.ii

Assertion: Labelling, as a function of marketing, acts as a silent salesman.

Reason: Labelling helps in the promotion of the products by attracting the attention of customers and providing required information.

Both Assertion and Reason are true and Reason is the correct explanation for assertion.

Both Assertion and Reason are true and Reason is not the correct explanation for Assertion.

Assertion is true but Reason is false.

Assertion is false but Reason is true.

Concept: Product Mix - Labeling
Chapter: [0.042] Marketing Mix
[1] 1.iii

Grouping of activities on the basis of product lines is a part of ______.

Delegated organization

Divisional organisation

Functional organisation

Autonomous organization

Concept: Structure of Organisation
Chapter: [0.035] Functions of Management
[1] 1.iv

Which of the following is not true about formal organisation?

They are deliberately planned and created by management.

They are stable and predictable.

Violation of rules in a formal organisation may lead to penalties.

Leaders are chosen.

Concept: Structure of Organisation
Chapter: [0.035] Functions of Management
[1] 1.v

The process of manning various jobs in the organisation with the right person is known as ______.

Concept: Staffing - Recruitment Process
Chapter: [0.035] Functions of Management
[2] 1.vi
[1] 1.vi.a

Planning and Controlling are interrelated.

True

False

Concept: Relationship Between Planning and Controlling
Chapter: [0.035] Functions of Management
[1] 1.vi.b

Rational barrier is one of the types of barriers in the process of Communication.

True

False

Concept: Barriers to Effective Communication
Chapter: [0.035] Functions of Management
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[1] 1.vii

A popular brand of toothpaste has 20% discount mentioned on the package. Name the element of promotion.

Concept: Elements of Marketing Mix
Chapter: [0.042] Marketing Mix
SECTION - B
[2] 2

Marketing and Selling are synonymous terms. Do you agree? Give reasons.

Concept: Comparison Between Marketing and Selling
Chapter: [0.040999999999999995] Marketing: Concept and Functions
[2] 3
[2] 3.i

State two qualities of a good leader.

Concept: Leadership - Qualities of a Good Leader
Chapter: [0.035] Functions of Management
OR
[2] 3.ii

Explain any four objectives of communication.

Concept: Concept of Communication
Chapter: [0.035] Functions of Management
[2] 4

State two reasons to emphasize the importance of Controlling as a function of management.

Concept: Importance of Controlling
Chapter: [0.035] Functions of Management
[2] 5

The employees of ABC co. have formed a Dramatics club for their recreation. Name the type of organisation formed by the and state one of the features of such an organisation.

Concept: Structure of Organisation
Chapter: [0.035] Functions of Management
[2] 6

What is pre-requisite to Selection?

Concept: Staffing - Selection Process
Chapter: [0.035] Functions of Management

Which function of management ensures the right person at the right job?

Concept: Staffing - Selection Process
Chapter: [0.035] Functions of Management
[2] 7

Which function of management is often referred to as the essence of management and binds all the other functions? Justify its significance in the function of Planning.

Concept: Coordination as an Essence of Management
Chapter: [0.035] Functions of Management
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SECTION - C
[4] 8
[4] 8.i
The demand for leather will be derived from the demand for leather purses and other leather items in the market.

The above statement brings forth the characteristics of one of the categories of the products. Name the category and state three other characteristics of this category of product.

Concept: Markets
Chapter: [0.040999999999999995] Marketing: Concept and Functions
OR
[4] 8.ii
Palak went to a shop to buy hair oil. The shopkeeper forced her to buy a particular brand of hair oil from various available brands, irrespective of the willingness of Palak.

Which right of Palak, as a consumer, has been violated and where can she file a case against the shopkeeper? Name the two other rights of the consumer.

Concept: Consumer Protection Act, 2019
Chapter: [0.043] Consumer Protection
[4] 9

Why is delegation an important management tool?

Concept: Importance of Delegation of Authority
Chapter: [0.035] Functions of Management
[4] 10
[2] 10.i

Explain the term span of control.

Concept: Span of Supervision (Span of Control)
Chapter: [0.035] Functions of Management
[2] 10.ii

Explain the concept of management by exception.

Concept: Management by Exception
Chapter: [0.035] Functions of Management
[4] 11

Explain any four External sources of recruitment.

Concept: Staffing - Selection Process
Chapter: [0.035] Functions of Management
[4] 12

Read the given passage carefully and answer the following questions.

A reputed publishing company is planning to open new showrooms in some big cities in North India. The company wishes to invite celebrity novelists to inaugurate their new outlets. It also plans to invite other celebrities from the literary world and make new book releases before August. Introductory offers will be given in the form of price reductions, limited edition of autographed copies and discount coupons.
  1. Identify the promotional tools adopted by the company.
  2. In what way do the promotional tools adopted by the company generate sales?
Concept: Elements of Marketing Mix
Chapter: [0.042] Marketing Mix

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