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Business Studies Set 1 2017-2018 ISC (Commerce) Class 12 Question Paper Solution

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Business Studies [Set 1]
Marks: 100Academic Year: 2017-2018
Date: March 2018
  • Attempt all questions from part I
  • Attempt any five questions from part II

Part-I
[30]1
[2]1.i

Answer the following question:

What is meant by unsolicited applications?

Concept: Solicited and Unsolicited Letters
Chapter: [0.022000000000000002] Business Correspondence
[2]1.ii

Answer the following question:

State the significance of conducting refresher training.

Concept: Types of Training
Chapter: [0.0105] Staff Training
[2]1.iii

Answer the following question:

Define remuneration.

Concept: Staff Remuneration
Chapter: [0.0108] Staff Remuneration
[2]1.iv

Answer the following question:

Name any four non-monetary incentives that may be used in an organization.

Concept: Factors Influencing Motivation
Chapter: [0.010700000000000001] Staff Motivation
[2]1.v

Answer the following question:

Briefly explain any two qualities of a good leader.

Concept: Leadership Styles
Chapter: [0.0109] Staff Leadership
[2]1.vi

Answer the following question:

Differentiate between upgrading and dry promotion.

Concept: Dry Promotion and Upgrading
Chapter: [0.0111] Staff Promotion and Transfer
[2]1.vii

Answer the following question:

Give one benefit each of the voluntary retirement schemes to an employee and to the employer.

Concept: Retirement
Chapter: [0.011200000000000002] Staff Separation
[2]1.viii

Answer the following question:

Bring out the significance of using grapevine as a channel of communication in an organization.

Concept: Concept of Communication
Chapter: [0.021] Business Communication
[2]1.ix

Answer the following question:

Explain the meaning of internal communication. Name its two types.

Concept: Types of Communication
Chapter: [0.021] Business Communication
[2]1.x

Answer the following question:

What is a Dictaphone?

Concept: Concept of E-business
Chapter: [0.042] E-business
[2]1.xi

Answer the following question:

Briefly explain what is meant by letter of Enquiry. Which letter is written in response to it?

Concept: Letter of Enquiry
Chapter: [0.022000000000000002] Business Correspondence
[2]1.xii

Answer the following question:

With reference to written internal communication, explain the term office order.

Concept: Types of Communication
Chapter: [0.021] Business Communication
[2]1.xiii

Answer the following question:

Explain cross-referencing, in the context of report writing.

Concept: Concept of Report
Chapter: [0.022000000000000002] Business Correspondence
[2]1.xiv

Answer the following question:

Explain the term 'motion’ in the context of company meetings.

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
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[2]1.xv
[1]1.xv.1

With reference to the Post Office, expand the following:

 VPP

Concept: Concept of E-business
Chapter: [0.042] E-business
[1]1.xv.2

With reference to the Post Office, expand the following:

PIN

Concept: Concept of E-business
Chapter: [0.042] E-business
Part – II
[14]2
[6]2.i

Explain any three points of difference between training and education.

Concept: Staff Training
Chapter: [0.0105] Staff Training
[8]2.ii
[2]2.ii.1

With reference to the selection process, explain the significance of the following : 

Preliminary Interview

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
[2]2.ii.2

With reference to the selection process, explain the significance of the following :

Application Blank

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
[2]2.ii.3

With reference to the selection process, explain the significance of the following :

Medical Examination

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
[2]2.ii.4

With reference to the selection process, explain the significance of the following : 

Final Interview

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
[14]3
[6]3.i

Write a short note on the Halsey Plan of Incentive.

Concept: Factors Influencing Motivation
Chapter: [0.010700000000000001] Staff Motivation
[8]3.ii

List any four factors that influence morale. Clearly explain how they boost or lower morale.

Concept: Factors Influencing Morale
Chapter: [0.0106] Staff Morale
[14]4
[6]4.i

Explain the first three needs as per the Mas low’s Hierarchy of Human Needs.

Concept: Herzberg’S Two-factor Theory
Chapter: [0.010700000000000001] Staff Motivation
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[8]4.ii

Discuss any four purposes of performance appraisal. 

Concept: Performance Appraisal
Chapter: [0.011000000000000001] Staff Appraisal
[14]5
[6]5.i

Briefly explain any three leadership styles.

Concept: Leadership Styles
Chapter: [0.0109] Staff Leadership
[8]5.ii

What is staff transfer? Explain any four types of transfers.

Concept: Types of Transfer
Chapter: [0.0111] Staff Promotion and Transfer
[14]6
[6]6.i

Name and explain any three types of interviews.

Concept: Interview Letter
Chapter: [0.022000000000000002] Business Correspondence
[8]6.ii
[2]6.ii.1

With reference to company meetings, explain the following term:

Point of order

Concept: Order Letter
Chapter: [0.022000000000000002] Business Correspondence
[2]6.ii.2

With reference to company meetings, explain the following term:

Statutory Meeting

Concept: Types of Report
Chapter: [0.022000000000000002] Business Correspondence
[2]6.ii.3

With reference to company meetings, explain the following term:

Proxy

Concept: Offer of Appointment
Chapter: [0.022000000000000002] Business Correspondence
[2]6.ii.4

With reference to company meetings, explain the following term:

Agenda

Concept: Business Letters
Chapter: [0.022000000000000002] Business Correspondence
[14]7
[6]7.i

Explain the process of report writing. 

Concept: Format of Report
Chapter: [0.022000000000000002] Business Correspondence
[8]7.ii

What are the statistical tables? Explain any three advantages of tabulating data. 

Concept: Morale Productivity Matrix
Chapter: [0.0106] Staff Morale
[14]8
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[6]8.i

State any six advantages of centralized handling of mail in an organization.

Concept: Uses of E-mail
Chapter: [0.023] Current Trends in Business Communication
[8]8.ii

Draft an application letter for the post of an Assistant Manager (Sales) at a reputed retail firm in response to a newspaper advertisement. An appropriate bio-data of the applicant should be prepared and enclosed with the application.

Concept: Business Letters
Chapter: [0.022000000000000002] Business Correspondence
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CISCE previous year question papers Class 12 Business Studies with solutions 2017 - 2018

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