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Business Studies Set 1 2015-2016 ISC (Commerce) Class 12 Question Paper Solution

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Business Studies [Set 1]
Marks: 100Academic Year: 2015-2016
Date: March 2016
  • Attempt all questions from Part I
  • Attempt any five questions from Part II

Part-I
[30]1
[2]1.i

Answer the following question:

Define recruitment.

Concept: Staff Recruitment
Chapter: [0.0103] Staff Recruitment
[2]1.ii

Answer the following question:

What is the significance of the application blank in a selection procedure?

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
[2]1.iii

Answer the following question:

Explain how office layout can act as a morale depressant as well as a morale stimulant.

Concept: Factors Influencing Morale
Chapter: [0.0106] Staff Morale
[2]1.iv

Answer the following question:

Briefly explain any two qualities of a good leader.

Concept: Leadership Styles
Chapter: [0.0109] Staff Leadership
[2]1.v

Answer the following question:

Explain self-actualization need as given by Maslow.

Concept: Maslow’s Hierarchy of Needs
Chapter: [0.010700000000000001] Staff Motivation
[2]1.vi

Answer the following question:

What is meant by production transfer?

Concept: Types of Transfer
Chapter: [0.0111] Staff Promotion and Transfer
[2]1.vii

Answer the following question:

Define promotion.

Concept: Sources of Recruitment
Chapter: [0.0103] Staff Recruitment
[2]1.viii

Answer the following question:

What is decoding with reference to the communication process?

Concept: Elements of the Communication Process
Chapter: [0.021] Business Communication
[2]1.ix

Answer the following question:

Differentiate between horizontal communication and vertical communication.

Concept: Types of Communication
Chapter: [0.021] Business Communication
[2]1.x

Answer the following question:

Distinguish between a cellular phone and a cordless phone.

Concept: Concept of Communication
Chapter: [0.021] Business Communication
[2]1.xi

Answer the following question:

How does a business reply card help a business concern?

Concept: Concept of E-business
Chapter: [0.042] E-business
[2]1.xii

Answer the following question:

What is the role of an appendix in a report?

Concept: Concept of Report
Chapter: [0.022000000000000002] Business Correspondence
[2]1.xiii

Answer the following question:

Explain quorum.

Concept: Various Business Entities
Chapter: [0.031] Various Business Entities
[2]1.xiv

Answer the following question:

Give any two limitations of visual communication.

Concept: Method of Communication
Chapter: [0.021] Business Communication
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[2]1.xv
[1]1.xv.1

With reference to the remuneration of employees, expand the following :

HRA

Concept: Encashment of Leave, Gratuity
Chapter: [0.0108] Staff Remuneration
[1]1.xv.2

With reference to the remuneration of employees, expand the following :

LTA

Concept: Encashment of Leave, Gratuity
Chapter: [0.0108] Staff Remuneration
Part-II
[14]2
[6]2.i

Differentiate between induction training and job training.

Concept: Methods of Training
Chapter: [0.0105] Staff Training
[8]2.ii

Filling vacancies from within the organization has some merits as well as demerits. Briefly explain any four such merits and any four demerits. 

Concept: Merits and Demerits of Internal and External Sources of Recruitment
Chapter: [0.0103] Staff Recruitment
[14]3
[6]3.i

State any three advantages and any three disadvantages of the Piece rate system of wage payment. 

Concept: Method of Wage Payment
Chapter: [0.0108] Staff Remuneration
[8]3.ii

Explain the relationship between morale and productivity.

Concept: Morale Productivity Matrix
Chapter: [0.0106] Staff Morale
[14]4
[6]4.i

Define staff appraisal. Explain in brief, any four objectives of the staff appraisal. 

Concept: Importance of Performance Appraisal
Chapter: [0.011000000000000001] Staff Appraisal
[8]4.ii

Explain the procedure of staff dismissal that a large organization should follow. 

Concept: Dismissal
Chapter: [0.011200000000000002] Staff Separation
[14]5
[6]5.i

Briefly explain any three essentials of a good report. 

Concept: Types of Report
Chapter: [0.022000000000000002] Business Correspondence
[8]5.ii

Action taken by the receptionist while routing visitors varies, based on different situations. State any four such situations and explain how the receptionist will act under each situation.

Concept: Types of Report
Chapter: [0.022000000000000002] Business Correspondence
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[14]6
[6]6.i

Explain briefly any three semantic barriers to communication

Concept: Concept of Communication
Chapter: [0.021] Business Communication
[8]6.ii

Explain any four functions of a business letter. 

Concept: Business Letters
Chapter: [0.022000000000000002] Business Correspondence
[14]7
[6]7.i

What are the statistical tables? Explain the caption and stub in this context.

Concept: Business Letters
Chapter: [0.022000000000000002] Business Correspondence
[8]7.ii
[2]7.ii.1

With reference to Company Meetings, explain the following : 

What is a Motion?

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
[2]7.ii.2

With reference to Company Meetings, explain the following : 

State any two ways by which a Motion can be amended.

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
[2]7.ii.3

With reference to Company Meetings, explain the following : 

What is Counter Motion?

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
[2]7.ii.4

With reference to Company Meetings, explain the following :

Name any four types of Formal Motions.

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
[14]8
[6]8.i
[3]8.i.1

With reference to Postal Services, explain the following :

Registered Post

Concept: Encashment of Leave, Gratuity
Chapter: [0.0108] Staff Remuneration
[3]8.i.2

With reference to Postal Services, explain the following :

Money Order

Concept: Encashment of Leave, Gratuity
Chapter: [0.0108] Staff Remuneration
[8]8.ii

Draft a letter of appointment for a School Teacher, offering her the job of an English teacher in a secondary school.

Concept: Offer of Appointment
Chapter: [0.022000000000000002] Business Correspondence
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