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Business Studies Set 1 2016-2017 ISC (Commerce) Class 12 Question Paper Solution

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Business Studies [Set 1]
Marks: 100Academic Year: 2016-2017
Date & Time: 31st March 2017, 2:00 pm
Duration: 3h
  • Attempt all questions in part 1.
  • Attempt any five questions in part 2.

[30]1
[2]1.i

What is campus recruitment ? How does campus recruitment benefit the students as well as business houses ?

Concept: Sources of Recruitment
Chapter: [0.0103] Staff Recruitment
[2]1.ii

Answer briefly the following questions:

State any two hindrances of staff training.

Concept: Hindrances to Training
Chapter: [0.0105] Staff Training
[2]1.iii

Answer briefly the following questions:

List any two conditions where time-rate system of wage payment is most suitable.

Concept: Method of Wage Payment
Chapter: [0.0108] Staff Remuneration
[2]1.iv

Answer briefly the following questions :

Enumerate any four human needs according to Mas low’s hierarchy.

Concept: Maslow’s Hierarchy of Needs
Chapter: [0.010700000000000001] Staff Motivation
[2]1.v

Answer briefly the following questions:

Give any two differences between leadership and management.

Concept: Staff Leadership
Chapter: [0.0109] Staff Leadership
[2]1.vi

Answer briefly the following questions:

How does performance appraisal differ from potential appraisal ?

Concept: Potential Appraisal
Chapter: [0.011000000000000001] Staff Appraisal
[2]1.vii

Answer briefly the following questions:

State any two conditions where demotion can be justified.

Concept: Leadership Styles
Chapter: [0.0109] Staff Leadership
[2]1.viii

Answer briefly the following questions:

Explain any one distinction between suspension and termination with reference to staff dismissal.

Concept: Dismissal
Chapter: [0.011200000000000002] Staff Separation
[2]1.ix

Answer briefly the following questions:

Explain the two types of external communication.

Concept: Types of Communication
Chapter: [0.021] Business Communication
[2]1.x

Answer briefly the following questions:

List the components of a communication process.

Concept: Concept of Communication
Chapter: [0.021] Business Communication
[2]1.xi

Answer briefly the following questions:

What are routine reports ? Give any two examples of the same.

Concept: Types of Report
Chapter: [0.022000000000000002] Business Correspondence
[2]1.xii

Answer briefly the following questions:

Explain clear days notice with regard to company meetings.

Concept: Order Letter
Chapter: [0.022000000000000002] Business Correspondence
[2]1.xiii

Answer briefly the following questions:

List any four types of diagrams and graphs used in visual communication.

Concept: Method of Communication
Chapter: [0.021] Business Communication
[2]1.xiv

Answer briefly the following questions:

What are derivative tables? Why are they called so?

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
[2]1.xv

Answer briefly the following questions:

With reference to post office services, write the expanded forms of:
(a) RMS
(b)TMO

Concept: Concept of E-business
Chapter: [0.042] E-business
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Part 2
[14]2
[6]2.i

Discuss any three types of recruitment interviews.

Concept: Staff Recruitment
Chapter: [0.0103] Staff Recruitment
[8]2.ii
[2]2.ii.a

With reference to on-the-job training, answer the following:

Explain this method of training.

Concept: Methods of Training
Chapter: [0.0105] Staff Training
[2]2.ii.b

With reference to on-the-job training, answer the following: 

State any two advantages of this method.

Concept: Methods of Training
Chapter: [0.0105] Staff Training
[2]2.ii.c

With reference to on-the-job training, answer the following:

State any two disadvantages of this method.

Concept: Methods of Training
Chapter: [0.0105] Staff Training
[2]2.ii.d

With reference to on-the-job training, answer the following:  

Give any two major distinctions between off the job training and on the job training.

Concept: Methods of Training
Chapter: [0.0105] Staff Training
[14]3
[6]3.i

Define motivation. Briefly explain any four characteristics of motivation.

Concept: Staff Motivation
Chapter: [0.010700000000000001] Staff Motivation
[8]3.ii

Explain any four factors that influence staff morale. 

Concept: Factors Influencing Morale
Chapter: [0.0106] Staff Morale
[14]4
[6]4.i

Write a short note on authoritative leadership.

Concept: Staff Motivation
Chapter: [0.010700000000000001] Staff Motivation
[8]4.ii

Explain four major differences between Halsey and Rowan plans of incentive. 

Concept: Factors Influencing Motivation
Chapter: [0.010700000000000001] Staff Motivation
[14]5
[6]5.i

Briefly explain any six reasons for the rising need for efficient communication.

Concept: Types of Communication
Chapter: [0.021] Business Communication
[8]5.ii
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[2]5.ii.a

Answer the following question:

Define promotion.

Concept: Sources of Recruitment
Chapter: [0.0103] Staff Recruitment
[6]5.ii.b
[2]5.ii.b.1

With regard to promotion, explain the following: Upgrading

Concept: Dry Promotion and Upgrading
Chapter: [0.0111] Staff Promotion and Transfer
[2]5.ii.b.2

With regard to promotion, explain the following: Open Promotion

Concept: Open and Closed Policy of Promotion
Chapter: [0.0111] Staff Promotion and Transfer
[2]5.ii.b.3

With regard to promotion, explain the following: Closed promotion

Concept: Open and Closed Policy of Promotion
Chapter: [0.0111] Staff Promotion and Transfer
[14]6
[6]6.i

Briefly discuss any three advantages and any three disadvantages of face to face communication. 

Concept: Concept of Communication
Chapter: [0.021] Business Communication
[8]6.ii

Explain any four ways in which voting can take place in a company meeting.

Concept: Importance of Business Correspondence
Chapter: [0.022000000000000002] Business Correspondence
[14]7
[6]7.i

What are reports ? Explain cross-referencing and appendix with regard to reports.

Concept: Concept of Report
Chapter: [0.022000000000000002] Business Correspondence
[8]7.ii
[4]7.ii.a

Briefly explain four advantages of the following: Telefax

Concept: Concept of E-business
Chapter: [0.042] E-business
[4]7.ii.b

Briefly explain four advantages of the following: e-mail

Concept: Meaning of E-mail
Chapter: [0.023] Current Trends in Business Communication
[14]8
[6]8.i

Explain the Post Box Service provided by Post Office. State any two advantages to the organisation which uses this service.

Concept: Concept of E-business
Chapter: [0.042] E-business
[8]8.ii

As the Manager of a company, write a letter of complaint to XYZ Furniture Ltd., for having delivered some chairs in a broken condition and asking them for replacement of the broken chairs. 

Concept: Business Letters
Chapter: [0.022000000000000002] Business Correspondence
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