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Commerce Set 1 2018-2019 ISC (Science) Class 12 Question Paper Solution

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Commerce [Set 1]
Marks: 80Academic Year: 2018-2019
Date: March 2019

1. Question One is compulsory  from Part I
2. Attempt any Five Questions from Part II


PART-I
[20]1 | Answer briefly each of the questions (i) to (x) :
[2]1.i

What is meant by 'business environment'?

Concept: Concept of Business Environment
Chapter: [1] Business Environment
[2]1.ii

State any four short-term sources of finance for a Joint Stock Company. 

Concept: Sources of Finance for Joint Stock Company
Chapter: [2.01] Capital
[2]1.iii

Mention any two advantages of e-Banking to the customers. 

Concept: Advantages and Disadvantages of Online Payments, E-banking
Chapter: [2.03] Banking - Latest Trends
[2]1.iv

Fixed capital and working capital

Concept: Concept of Fixed and Working Capital
Chapter: [2.01] Capital
[2]1.v

"Management is universal" Comment.

Concept: Concept of Management
Chapter: [3.01] Management
[2]1.vi

State any two points of difference between recruitment and selection.

Concept: Difference Between Selection and Recruitment
Chapter: [3.05] Functions of Management
[2]1.vii

Explain feedback as a part of the process of communication.

Concept: Concept of Communication
Chapter: [3.05] Functions of Management
[2]1.viii

Mention any two facilitating functions of marketing. 

Concept: Marketing Functions
Chapter: [4.01] Marketing: Concept and Functions
[2]1.ix

Name two types of markets on the basis of the nature of transactions. 

Concept: Concept of Marketing
Chapter: [4.01] Marketing: Concept and Functions
[2]1.x

Mr. Kappa has recently purchased a refrigerator from TUTU Enterprises, paying t 30,000. After using it for a day or two, he found mechanical defects in the refrigerator. Immediately, he informed the dealer about the defect but there was no response from the dealer. Mr. Kappa decided to lodge a complaint against TUTU Enterprises.
(a) Which court should Mr. Kappa approach to file a complaint?
(b) State any one relief the concerned court may order in favor of Mr. Kappa. 

Concept: Consumer Protection Act 1986
Chapter: [4.03] Consumer Protection
PART - II
[12]2
[3]2.i

Name any two important characteristics of management.

Concept: Importance of Management
Chapter: [3.03] Importance of Management
[4]2.ii

Briefly explain any four external factors of Microenvironment of business. 

Concept: Dimensions of Business Environment - Micro
Chapter: [1] Business Environment
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[5]2.iii

What is meant by barriers to communication? Explain three suitable measures to overcome the barriers to effective communication. 

Concept: Barriers to Effective Communication
Chapter: [3.05] Functions of Management
[12]3
[3]3.i

Give three differences between Shares and Debentures. 

Concept: Distinction Between Shares and Debentures
Chapter: [2.02] Sources of Finance for a Joint Stock Company
[4]3.ii

What is meant by supervision? Explain the three functions of a supervisor.

Concept: Function of a Supervisor
Chapter: [3.05] Functions of Management
[5]3.iii

State any five points which highlight the importance of delegation of authority.

Concept: Concept of Leadership
Chapter: [3.05] Functions of Management
[12]4
[3]4.i

Explain any three disadvantages of issuing equity shares, from the Company's point of view. 

Concept: Types of Shares - Preference Shares Equity Shares
Chapter: [2.02] Sources of Finance for a Joint Stock Company
[4]4.ii

What is meant by NEFT? Give any two features of NEFT. 

Concept: Banking Services with Particular Reference - National Electronic Fund Transfer
Chapter: [2.03] Banking - Latest Trends
[5]4.iii

Explain five factors that should be taken into consideration while determining the price of a product or service.

Concept: Marketing Mix - Product Mix
Chapter: [4.02] Marketing Mix
[12]5
[3]5.i

Explain any three objectives of Marketing. 

Concept: Objectives and Importance of Marketing
Chapter: [4.01] Marketing: Concept and Functions
[4]5.ii

What are Public Deposits? Briefly explain any two merits of Public Deposits.

Concept: Short-term Sources of Funds - Public Deposits
Chapter: [2.02] Sources of Finance for a Joint Stock Company
[5]5.iii

What is financial planning? Explain three points of importance of financial planning for a business organization.

Concept: Sources of Finance for Financial Planning
Chapter: [2.01] Capital
[12]6
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[3]6.i

Explain any three points that highlight the importance of planning.

Concept: Concept of Planning
Chapter: [3.05] Functions of Management
[4]6.ii

Discuss any four features of Objectives, as a type of a Plan. 

Concept: Objective of Single Use and Standing Plans
Chapter: [3.05] Functions of Management
[5]6.iii

Explain the various steps involved in the process of controlling, as a function of Management.

Concept: Concept of Controlling
Chapter: [3.05] Functions of Management
[12]7
[3]7.i

Distinguish between advertising and sales promotion. 

Concept: Elements of Marketing Mix
Chapter: [4.02] Marketing Mix
[4]7.ii

Explain any four rights available to a consumer under the Consumer Protection Act. 1986. 

Concept: Consumer Protection Act 1986
Chapter: [4.03] Consumer Protection
[5]7.iii

What is meant by the promotion mix? Briefly explain the elements of the promotion mix. 

Concept: Elements of Promotion Mix
Chapter: [4.02] Marketing Mix
[12]8
[3]8.i

Explain three features of goods, as an element of Product Mix.

Concept: Marketing Mix - Product Mix
Chapter: [4.02] Marketing Mix
[4]8.ii

Long Answer Question

What is a ‘Preference Share’? Describe the different types of preference shares.

Concept: Types of Shares - Preference Shares Equity Shares
Chapter: [2.02] Sources of Finance for a Joint Stock Company
[5]8.iii

State and explain the principles of management as laid down by F. W. Taylor. 

Concept: Principles of Taylor’s Scientific Management
Chapter: [3.04] Principles of Management
[12]9
[4]9.i

Write Short Note on E.S.O.P.

Concept: Employee Stock Option Plan (ESOP)
Chapter: [2.02] Sources of Finance for a Joint Stock Company
[4]9.ii

Explain any three features of management that establish it as an Art.

Concept: Management as Science, Art and Profession
Chapter: [3.02] Nature of Management – Science, Art and Profession
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[4]9.iii

Write Short Note on Channels of Distribution

Concept: Choice of Channels of Distribution and Physical Distribution
Chapter: [4.02] Marketing Mix

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