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Business Studies 2018-2019 ISC (Arts) Class 12 Question Paper Solution

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Business Studies
Marks: 80Academic Year: 2018-2019
Date: March 2019
  • Attempt all questions in part 1.
  • Attempt any five questions from Part 2.

Part 1
[20]1
[2]1.i

Answer briefly the following questions:

Name the two sources of e-recruitment. Briefly explain any one of them.

Concept: E-recruitment
Chapter: [0.0103] Staff Recruitment
[2]1.ii

Answer briefly the following questions:

State any two differences between training and development.

Concept: Staff Training
Chapter: [0.0105] Staff Training
[2]1.iii

Answer briefly the following questions: 

Briefly explain the two types of esteem needs, as per the human needs stated by Maslow.

Concept: Maslow’s Hierarchy of Needs
Chapter: [0.010700000000000001] Staff Motivation
[2]1.iv

Answer briefly the following questions:

Define Leadership.

Concept: Staff Leadership
Chapter: [0.0109] Staff Leadership
[2]1.v

Answer briefly the following questions:

State any two limitations of promotion of employees in an organisation.

Concept: Staff Promotion
Chapter: [0.0111] Staff Promotion and Transfer
[2]1.vi

Answer briefly the following questions:

What is meant by gratuity?

Concept: Encashment of Leave, Gratuity
Chapter: [0.0108] Staff Remuneration
[2]1.vii

Answer briefly the following questions:

State any two benefits of e-business to the buyers.

Concept: Concept of E-business
Chapter: [0.042] E-business
[2]1.viii

Answer briefly the following questions:

What is meant by outsourcing?

Concept: Concept of Outsourcing
Chapter: [0.043] Outsourcing
[2]1.ix

Answer briefly the following questions:

State any two functions of FSSAI.

Concept: Food Safety and Standards Authority of India (FSSAI)
Chapter: [0.052000000000000005] Role of Regulators and Intermediaries
[2]1.x

Answer briefly the following questions:

Expand the following: LPO.

Concept: Business Legal Process Outsourcing (LPO)
Chapter: [0.044000000000000004] Types of Outsourcing

Answer briefly the following questions:

Expand the following : KPO

Concept: Concept of Knowledge Process Outsourcing (KPO)
Chapter: [0.044000000000000004] Types of Outsourcing
Part 2
[12]2
[4]2.i

Briefly explain the significance of Human Resource Management to an enterprise.

Concept: Importance of Human Resource
Chapter: [0.0101] Introduction to Human Resource Management
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[8]2.ii

Define staff selection. Explain the meaning and relevance of checking references and placement in a selection procedure.

Concept: Selection Procedures
Chapter: [0.0104] Staff Selection
[12]3
[4]3.i

What is campus recruitment ? How does campus recruitment benefit the students as well as business houses ?

Concept: Sources of Recruitment
Chapter: [0.0103] Staff Recruitment
[8]3.ii

Explain any four methods of raising staff morale.

Concept: Methods of Raising Morale
Chapter: [0.0106] Staff Morale
[12]4
[4]4.i

What is meant by Induction Training ? State any two objectives of this training.

Concept: Methods of Training
Chapter: [0.0105] Staff Training
[8]4.ii

Briefly explain any four types of leave that may be availed by an employee. 

Concept: Encashment of Leave, Gratuity
Chapter: [0.0108] Staff Remuneration
[12]5
[4]5.i

Write a short note on the Situational Leadership.

Concept: Leadership Styles
Chapter: [0.0109] Staff Leadership
[8]5.ii

Explain the components of 360° appraisal used to appraise staff in an organisation.

Concept: Method of Performance Appraisal
Chapter: [0.011000000000000001] Staff Appraisal
[12]6
[4]6.i

State any two advantages and any two disadvantages of merit based promotion.

Concept: Basis of Promotion
Chapter: [0.0111] Staff Promotion and Transfer
[8]6.ii

Give any eight distinctions between oral communication and written communication.

Concept: Method of Communication
Chapter: [0.021] Business Communication
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[12]7
[4]7.i

What is meant by retirement ? Explain the two types of retirement.

Concept: Retirement
Chapter: [0.011200000000000002] Staff Separation
[8]7.ii
[2]7.ii.a

With reference to business finance, explain the following: Preference shares

Concept: Equity and Preference Shares
Chapter: [0.032] Sources of Business Finance
[2]7.ii.b

With reference to business finance, explain the following : Debentures

Concept: Debentures and Bonds
Chapter: [0.032] Sources of Business Finance
[2]7.ii.c

With reference to business finance, explain the following: Retained earnings

Concept: Retained Profits
Chapter: [0.032] Sources of Business Finance
[2]7.ii.d

With reference to business finance, explain the following: Public Deposits

Concept: Public Deposits
Chapter: [0.032] Sources of Business Finance
[12]8
[4]8.i

Explain B2C and C2C as online means of conducting business.

Concept: Online Means of Conducting Business
Chapter: [0.045] Online Means of Conducting Business
[4]8.ii

Briefly explain any four types of reports.

Concept: Types of Report
Chapter: [0.022000000000000002] Business Correspondence
[12]9
[4]9.i

Discuss any four ways in which globalization has transformed the manner in which business is conducted. 

Concept: Opportunities and Threats of Globalization
Chapter: [0.040999999999999995] Globalisation
[8]9.ii

Draft a letter of appointment for a school teacher, offering him/her a job of a History teacher in a secondary school.

Concept: Offer of Appointment
Chapter: [0.022000000000000002] Business Correspondence
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