Write a word or a phrase or a term which can substitute the following.
The right of a consumer which allows him to express his views.
The right of a consumer which allows him to express his views – Right to be heard.
The right to be heard allows a consumer to file a complaint and assures that his/her grievances will be heard with due consideration. This right is one of the six rights of consumers; it assures the consumer that their interest will be taken care of at appropriate forum.