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CBSE Class 10 - Social Science: Consumer Rights - Rise of Consumer Awareness

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Question

Explain with the example how you can use the right to seek redressal.

Solution

Right to Seek Redressal
Consumers have been given the right to seek redressal of their grievances relating to the performance, grade, quality etc. of the goods and services. In the case of sale of substandard goods, i.e. sale of goods which do not confirm to the prescribed quality standards, the product must be repaired or replaced by the seller. The Consumer Protection Act has duly provided for a fair settlement of genuine grievances of the consumers. It has also set up a proper mechanism for consumer redressal at the district, state and national level.

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Solution Concept: Rise of Consumer Awareness.
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