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Justify the following statement: Listening is the most important aspect of effective communication. - Secretarial Practice

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Short Note

Justify the following statement:

Listening is the most important aspect of effective communication.

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Solution

(1) one of the most important aspects of effective communication is being a good listener. Effective communication needs active listening. Active listening refers to hearing and understanding carefully what a person is saying to you.

(2) Listening is so important that many organisations provide listening skills training for their employees. Unless one understands clearly what other person is telling him, he cannot respond or answer correctly or appropriately. In a group setting like business meetings, active listening is an important part of the communication process. Listening helps to better understand the viewpoint of the other party or the speaker. It shows maturity and respect for the speaker or the parties involved in the conversation. Constantly interrupting without listening ever leads to a meaningful conversation.

Concept: Essential Skills for Effective Communication
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APPEARS IN

Balbharati Secretarial Practice 11th Standard HSC Maharashtra State Board
Chapter 9 Business Communication Skills of Secretary
Exercise Q.5 | Q 3 | Page 148
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