Sandhya is a successful manager at Mansions Enterprises. She has a team of twelve people working under her. She encourages them to set their own objectives and take decisions. She respects their opinions and supports them so that they can perform their duties and accomplish organisational objectives. To manage and exercise effective control she uses forces within the group.
As an intelligent manager, at times, she also makes use of positive aspects of informal communication. This way, she is able to unify diverse interests and ensure that targets are met.
a) There are many theories and styles of influencing people's behaviour. Identify the style used by Sandhya which is based on the use of authority.
b) State two positive aspects of the communication discussed above, which Sandhya is using as an intelligent manager.
a) Democratic style of leadership is being followed by Sandhya as she encourages her teammates to set their own objectives and take decisions.
b) Two positive aspects of informal communication which are used by Sandhya:
- A spread of information is faster when it flows through an informal path.
- Through informal communication, managers can get to know the true thinking or mindset of employees which can prove helpful in decision making.