Maharashtra State BoardHSC Commerce 12th Board Exam
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Explain in detail various types of communication. - Organisation of Commerce and Management

Answer in Brief

Explain in detail various types of communication.

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Solution

The types of communication

Following are various types of communication:
I) Postal Services
II) Modem means of communication

Postal Services:
The postal services in India come under the Department of Post and Telegraph which is part of the Ministry of Communication and Information and Technology.
Types of postal services:

  1. Mail Services:
    Mail services are further classified as follows:
    a. Inland Letter: Inland letter card is used for transmission within India only. Inland letter ensures the confidentiality of the message.
    b. Envelope: It enables sending confidential messages as well as enclosures like cheques, photos, resumes, etc.
    c. Parcel: Parcels of a specified size and weight can be sent across the country as well as outside the country. Anything can be sent in a parcel except those items which are prohibited. Parcels can be insured.
    d. Book-Post: Printed books, magazines, journals, etc. can be sent through book posts.
  2. Specialized Postal Services:
    Specialized Postal Services are further classified as follows:
    a. Business Post:
    Business Post provides complete mailing solutions right from mail preparation to mail delivery.
    b. Logistics Post:
    Logistics Post provides business customers a cost-effective and efficient solution, which manages the entire value chain from collection to storage to transmission to distribution across the country.
    c. Bill Mail Service:
    Communications in the nature of financial statements, bills, monthly account bills, or any such other items of similar nature may be posted by a service provider to customers at least once in 90 days under this service.
  3. Money Remittance Services:
    Money Remittance Service is further classified as follows:
    a. Electronic Money Transfer (eMO):
    A money order is an order issued by the Post Office for the payment of a sum of money to the person whose name is mentioned in the money order. It is sent through the agency of the Post Office.
    b. Instant Money Order (IMO):
    IMO is an instant web-based money transfer service through Post Offices (IMO Centre) in India between two resident individuals in Indian territory.
    c. International Money Transfer:
    Money Transfer Service Scheme is a quick and easy way of transferring personal remittances from abroad to beneficiaries in India.
  4. Retail Services:
    Retail Services are further classified as follows:
    a. Retail Post:
    Under Retail Post, a range of services is offered including the collection of electricity bills, collection of taxes, collection of other bills and fees for the Government, etc.
    b. e-Post:
    Through ePOST, customers can send their messages to any address in India with a combination of electronic transmission and physical delivery through a network of more than 1,55,000 Post Offices.

 Modern means of communication:

  1. Courier Service:
    An individual or a company responsible for the exchange of items between two or more parties is known as courier service. Courier services are usually employed by· a company and they charge a flat rate to the party using the courier service. Courier s·ervices are different from ordinary mail services by features such as speed, security, tracking, signature, and swift delivery times.
  2. Internet: It is a network of networks that consists of private, public, academic, business, and government networks of local to global scope, linked by a broad array of electronic, wireless, and services, such as the inter-linked hypertext documents and applications of the World Wide Web (WWW), electronic mail and file sharing.
  3. Email:
    Electronic mail (email or e-mail) is a method of exchanging mail between people using electronic devices. Today's email systems are based on a store-and-forward model.
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