Maharashtra State BoardHSC Commerce 12th Board Exam
Advertisement Remove all ads

Distinguish between. BPO and KPO - Organisation of Commerce and Management

Distinguish Between

Distinguish between.

BPO and KPO

Advertisement Remove all ads

Solution

BPO

KPO

1. Meaning:
BPO refers to the outsourcing of nonprimary activities of the organization to an external organization to minimize cost and increase efficiency

KPO is another kind of outsourcing whereby, functions related to knowledge and information are outsourced to third-party service providers

2. Degree of complexity:
BPO is less complex

KPO is complex

3. Requirement:
BPO requires process expertise

KPO requires knowledge expertise

4. Talent required in employees:
BPO requires good communication skills

KPO requires professional qualified workers

5. Focus on:
BPO focus on low-level process

KPO focus on high-level process

  Is there an error in this question or solution?
Advertisement Remove all ads
Advertisement Remove all ads
Advertisement Remove all ads
Share
Notifications

View all notifications


      Forgot password?
View in app×