Solution - Concept of Consumer Protection



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State the responsibilities of consumers.


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The right of consumer which allows him to express his views.

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Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.

State the consumer right which Suman exercised.

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In modern competitive market consumer is regarded as ____________ 
(a) king
(b) agency
(c) superintendent


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Solution for concept: Concept of Consumer Protection. For the courses 12th HSC Commerce, 12th HSC Commerce (Marketing and Salesmanship)