Solution - Concept of Consumer Protection



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Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.

State the consumer right which Suman exercised.


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Solution for concept: Concept of Consumer Protection. For the courses 12th CBSE (Arts), 12th CBSE (Commerce), 12th CBSE (Science)