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Arun is Working in a Multinational Company in Gurgaon. He Was Running Temperature for the Last Many Days. When His Blood Was Tested, - Business Studies

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ConceptFormal and Informal Communication

Question

Arun is working in a multinational company in Gurgaon. He was running temperature for the last many days. When his blood was tested, he was found positive for dengue with a very low platelet count. Therefore, he was admitted in the hospital and a blood transfusion was advised by the doctors. One of his colleagues sent a text message about it to his immediate superior 'Mr. Narain'. 'Mr. Narain' in turn sent a text message to the employees of the organisation requesting them to donate blood for Arun. When the General Manager came to know about it, he ordered for fumigation in the company premises and cleanliness of the surroundings.

a. From the above para quote lines that indicate formal and informal communication.

b. State any two features of informal communication.

c. Identify any two values that are being communicated to the society in the above case.

Solution

a. Lines from the paragraph which highlight the use of informal communication in the organisation:

i. Colleague sent a text message to his immediate superior.

ii. Mr Narain sent a text message to the employees of the organisation requesting them to donate blood.

Sending text messages is an informal means of communication.

Lines from the paragraph which highlight the use of formal communication in the organisation:

‘When the General Manager came to know about it, he ordered fumigation in the company premises and cleanliness of the surroundings’

b. Two features of informal communication are listed below:

i. It does not follow any specific formally determined path. It flows in all directions.

ii. It is the result of personal contact among the employees of an organisation.

c. Values of the organisation which society would monitor:

i. Hygiene in the workplace for employees by the organisation

ii. Employee-centric policies of the organisation

  Is there an error in this question or solution?
Solution Arun is Working in a Multinational Company in Gurgaon. He Was Running Temperature for the Last Many Days. When His Blood Was Tested, Concept: Formal and Informal Communication.
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