Role of Consumer Organizations and Non-governmental Organizations (NGOs)

State any three functions performed by non-governmental organisations for consumer protection.

Explain the role of consumer organisations and NGOs in protecting and promoting consumer’s interest.

Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of Rs. 4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.

Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate Rs. 2,500 to Mrs. Mathur for the discoloured jacket.

a. Which right was exercised by Mrs. Mathur at the first instance.

b. Name and explain the right which helped Mrs. Mathur to avail the compensation.

c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.

d. State any other two responsibilities to be assumed by the consumers.